Summary
Overview
Work History
Education
Skills
Additional Knowledge
Timeline
Generic

Philip Vail

Denver

Summary

Dynamic hospitality professional with extensive experience at Atomic Cowboy/Denver Biscuit Company, excelling in staff training and development. Proven track record in customer service and team leadership, leveraging strong mixology skills and effective communication to enhance guest experiences and drive operational success. Adaptable and results-oriented, committed to fostering a collaborative environment.

Overview

23
23
years of professional experience

Work History

Manager

Atomic Cowboy/Denver Biscuit Company
Denver
02.2017 - Current
  • Server/Trainer/ NRO Trainer
  • Supervisor
  • Scheduling
  • Guest relations
  • RSI/Payroll
  • Invoices
  • Aloha systems
  • KM/ordering
  • GM Trained

Bartender/Server

Bogey's
Boulder
08.2011 - 07.2013
  • Trainer

Head Bartender

Ted’s Montana Grill
Boulder
09.2010 - 06.2011
  • Certified Trainer

Line Cook

Bass Lake Draft House
Holly Springs
02.2007 - 07.2010
  • Fry, Flat top, Expo and Call person
  • Server/Bartender/Host/Food runner
  • Trainer for all three years of employment
  • Opening/Closing and checking out work/sidework

Hard Rock Cafe
Orlando
08.2006 - 01.2007
  • Entertain guests, celebrities and Hard Rock corporate workforce
  • Setting up Server stations for a large team of servers
  • Opening/Closing Duties for the largest Hard Rock in the world

Lead Host

The Cheesecake Factory
Raleigh
10.2002 - 08.2006
  • Trainer of servers and hosts
  • Server, Expediter, and Food runner
  • Team Leader and supervisor of server team and/or host team
  • Opening/Closing Duties meeting corporate-level expectations

Education

Google Cyber Security Certification Program - Foundations of Cyber Security, Manage Security Risks, Network Architecture, Tools of the Trade: Linux and SQL, Assets, Threats, and Vulnerabilities, Detection and Response, Automate Cybersecurity Tasks with Python

Google
07.2025

High School Diploma -

Certificate in Architectural Design -

Skills

  • Customer Service
  • Teaching
  • Training
  • Mixology
  • MS Word
  • MS Excel
  • MS Outlook
  • RSI program
  • Aloha program
  • Hotschedules
  • Coaching and mentoring
  • Staff training and development
  • Relationship building
  • Inventory management
  • Shift scheduling
  • Team collaboration
  • Adaptability
  • Cybersecurity fundamentals
  • Customer relations
  • Team leadership
  • Complex Problem-solving
  • Effective communication
  • Staff management
  • Conflict resolution
  • Customer service
  • Staff development
  • Time management

Additional Knowledge

  • Expert customer service, building immediate friendships with all.
  • Computer knowledge with advanced expertise in restaurant-specific programs.
  • Teaching and training new employees to corporate standards.
  • Great beer, liquor, and mixology knowledge.
  • Some knowledge in MS Words, Excel and Outlook.
  • Knowledge in RSI and Aloha Programs.
  • Hotschedules.

Timeline

Manager

Atomic Cowboy/Denver Biscuit Company
02.2017 - Current

Bartender/Server

Bogey's
08.2011 - 07.2013

Head Bartender

Ted’s Montana Grill
09.2010 - 06.2011

Line Cook

Bass Lake Draft House
02.2007 - 07.2010

Hard Rock Cafe
08.2006 - 01.2007

Lead Host

The Cheesecake Factory
10.2002 - 08.2006

Google Cyber Security Certification Program - Foundations of Cyber Security, Manage Security Risks, Network Architecture, Tools of the Trade: Linux and SQL, Assets, Threats, and Vulnerabilities, Detection and Response, Automate Cybersecurity Tasks with Python

Google

High School Diploma -

Certificate in Architectural Design -

Similar Profiles

CREATE PROFILE
Philip Vail