Philip Vail
Denver
Summary
Dynamic hospitality professional with extensive experience at Atomic Cowboy/Denver Biscuit Company, excelling in staff training and development. Proven track record in customer service and team leadership, leveraging strong mixology skills and effective communication to enhance guest experiences and drive operational success. Adaptable and results-oriented, committed to fostering a collaborative environment.
Overview
23
23
years of professional experience
Work History
Manager
Atomic Cowboy/Denver Biscuit Company
Denver
2017.02 - Current
- Server/Trainer/ NRO Trainer
- Supervisor
- Scheduling
- Guest relations
- RSI/Payroll
- Invoices
- Aloha systems
- KM/ordering
- GM Trained
Bartender/Server
Bogey's
Boulder
2011.08 - 2013.07
- Trainer
Head Bartender
Ted’s Montana Grill
Boulder
2010.09 - 2011.06
- Certified Trainer
Line Cook
Bass Lake Draft House
Holly Springs
2007.02 - 2010.07
- Fry, Flat top, Expo and Call person
- Server/Bartender/Host/Food runner
- Trainer for all three years of employment
- Opening/Closing and checking out work/sidework
Hard Rock Cafe
Orlando
2006.08 - 2007.01
- Entertain guests, celebrities and Hard Rock corporate workforce
- Setting up Server stations for a large team of servers
- Opening/Closing Duties for the largest Hard Rock in the world
Lead Host
The Cheesecake Factory
Raleigh
2002.10 - 2006.08
- Trainer of servers and hosts
- Server, Expediter, and Food runner
- Team Leader and supervisor of server team and/or host team
- Opening/Closing Duties meeting corporate-level expectations
Education
Google Cyber Security Certification Program - Foundations of Cyber Security, Manage Security Risks, Network Architecture, Tools of the Trade: Linux and SQL, Assets, Threats, and Vulnerabilities, Detection and Response, Automate Cybersecurity Tasks with Python
Google
07.2025
High School Diploma -
Certificate in Architectural Design -
Skills
- Customer Service
- Teaching
- Training
- Mixology
- MS Word
- MS Excel
- MS Outlook
- RSI program
- Aloha program
- Hotschedules
- Coaching and mentoring
- Staff training and development
- Relationship building
- Inventory management
- Shift scheduling
- Team collaboration
- Adaptability
- Cybersecurity fundamentals
- Customer relations
- Team leadership
- Complex Problem-solving
- Effective communication
- Staff management
- Conflict resolution
- Customer service
- Staff development
- Time management
Additional Knowledge
- Expert customer service, building immediate friendships with all.
- Computer knowledge with advanced expertise in restaurant-specific programs.
- Teaching and training new employees to corporate standards.
- Great beer, liquor, and mixology knowledge.
- Some knowledge in MS Words, Excel and Outlook.
- Knowledge in RSI and Aloha Programs.
- Hotschedules.
Timeline
Manager
Atomic Cowboy/Denver Biscuit Company
2017.02 - Current
Bartender/Server
Bogey's
2011.08 - 2013.07
Head Bartender
Ted’s Montana Grill
2010.09 - 2011.06
Line Cook
Bass Lake Draft House
2007.02 - 2010.07
Hard Rock Cafe
2006.08 - 2007.01
Lead Host
The Cheesecake Factory
2002.10 - 2006.08
Google Cyber Security Certification Program - Foundations of Cyber Security, Manage Security Risks, Network Architecture, Tools of the Trade: Linux and SQL, Assets, Threats, and Vulnerabilities, Detection and Response, Automate Cybersecurity Tasks with Python
Google