Phiho Castro
Denver,CO
Summary
Dynamic Produce Supervisor with a proven track record at Whole Foods Market, excelling in inventory management and staff training. Skilled in implementing merchandising strategies that enhanced product visibility and customer satisfaction. Adept at fostering team collaboration and maintaining regulatory compliance, ensuring a safe and efficient department.
Produce professional with extensive experience in managing produce departments and ensuring quality standards. Known for fostering team collaboration and achieving consistent results. Flexible and reliable, with strong skills in inventory management and quality control.
Experienced with managing produce departments to ensure optimal freshness and quality. Utilizes effective inventory management and team leadership to drive operational success. Track record of maintaining high standards and customer satisfaction.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Produce Supervisor
Whole Foods Market
01.2019 - 02.2025
- Supervised daily operations of produce department, ensuring optimal freshness and quality of products.
- Trained and mentored team members on best practices for product handling and customer service.
- Implemented inventory management systems to streamline stock levels and reduce waste.
- Coordinated with vendors to maintain supply chain efficiency and negotiate favorable terms.
- Developed and executed promotional displays, enhancing product visibility and sales performance.
- Monitored compliance with safety regulations, ensuring a safe working environment for staff and customers.
- Led team meetings to communicate goals, address challenges, and promote collaboration among staff.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Analyzed sales trends to optimize product selection based on seasonal demand fluctuations.
Manufacturing Technician
Spyderco
01.2021 - 01.2022
- Operated machinery and equipment to ensure production efficiency.
- Conducted quality inspections to maintain product standards.
- Collaborated with team members to troubleshoot and resolve issues.
- Implemented safety protocols to enhance workplace safety culture.
- Developed process improvements that increased throughput and reduced downtime.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Made sure that products were produced on time and are of good quality.
- Assembled and tested parts and components to meet safety and performance standards.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
Produce Supervisor
Kingsoopers Kroger
01.2017 - 01.2019
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Followed established guidelines to dispose of damaged, spoiled and expired products.
- Improved product quality by conducting regular inspections and enforcing adherence to safety standards.
- Participated in hiring processes, interviewing candidates and selecting top talent for available positions within the department.
- Implemented cost-saving measures, carefully tracking expenses and reducing unnecessary expenditures.
- Oversaw daily operations of the produce department, delegating tasks effectively among staff members.
- Developed strong communication channels within the team, fostering a positive work environment conducive to success.
- Resolved customer concerns promptly, ensuring their continued satisfaction with the store''s offerings.
- Coordinated efforts with marketing teams to develop appealing promotions that drove increased foot traffic in the produce section.
- Priced produce to achieve margin and sales goals.
- Maintained produce area and kept produce storage area clean and sanitary.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
Mail Processing Clerk
United States Post Office
01.2017 - 03.2018
- Operated mail processing equipment to ensure efficient sorting and distribution of incoming and outgoing mail.
- Maintained accurate records of mail volume and processing times to enhance operational efficiency.
- Collaborated with team members to streamline workflows, reducing delays in mail delivery.
- Trained new staff on proper handling techniques and safety protocols for mail processing operations.
- Utilized sorting machines and software systems to optimize routing of packages based on destination.
- Implemented quality control measures to ensure compliance with postal regulations and standards.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
Produce Manager
Sprouts Farmers Market
03.2015 - 02.2017
- Led team in daily operations, ensuring optimal product quality and freshness.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed training programs for staff on best practices in produce handling and customer service.
- Implemented process improvements that increased efficiency in product displays and merchandising.
- Collaborated with suppliers to source high-quality organic produce, enhancing product offerings.
- Mentored junior staff, fostering a collaborative environment focused on customer satisfaction and teamwork.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
- Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Produce Supervisor
Walmart
01.2008 - 01.2015
- Streamlined inventory management by implementing efficient ordering processes and maintaining accurate records.
- Maintained a clean and organized department, adhering to sanitation guidelines and company policies.
- Ensured compliance with industry regulations, staying up-to-date on best practices for produce handling and storage.
- Increased customer satisfaction with exceptional service and attention to detail in produce displays.
- Continuously sought ways to improve departmental processes, identifying areas of inefficiency or potential growth opportunities.
- Supervised daily operations of produce department, ensuring optimal freshness and quality of products.
- Implemented inventory management systems to streamline stock levels and reduce waste.
- Coordinated with vendors to maintain supply chain efficiency and negotiate favorable terms.
- Developed and executed promotional displays, enhancing product visibility and sales performance.
- Monitored compliance with safety regulations, ensuring a safe working environment for staff and customers.
- Implemented cost-saving measures, carefully tracking expenses and reducing unnecessary expenditures.
- Oversaw daily operations of the produce department, delegating tasks effectively among staff members.
Chef Cook
Panda Buffet Restaurant
04.2005 - 01.2008
- Led kitchen team in preparing diverse buffet offerings, ensuring high-quality food presentation and taste.
- Developed seasonal menus, incorporating fresh ingredients to enhance dining experience and customer satisfaction.
- Established standard operating procedures for food safety and sanitation practices within the kitchen environment.
- Trained junior chefs on cooking techniques and restaurant protocols, fostering a collaborative team atmosphere.
- Collaborated with management to assess customer feedback, making adjustments to improve menu options and service quality.
- Oversaw daily kitchen operations, ensuring efficient workflow during peak hours while maintaining quality standards.
- Mentored staff in culinary skills and career development, cultivating talent within the kitchen team for future leadership roles.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Education
No Degree - Art And Design
Westwood College
Denver, COSkills
- Task delegation
- Stock replenishment
- Merchandising strategies
- Product rotation
- Analytical thinking
- Processes and procedures
- Operations management
- Process monitoring and improvement
- Relationship building
- Priority management
- Conflict resolution
- Verbal and written communication
- Staff management
- Policy implementation
- Performance evaluations
- Coaching and mentoring
- Policy and procedure development
- Regulatory compliance
- Disciplinary techniques
- Effective communication
- Positive attitude
- Excellent communication
- Multitasking Abilities
- Problem-solving
- Customer relationship management
- Managing operations and efficiency
- Training and development
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Forklift certified
electric power jack certified
Languages
Vietnamese
Professional Working
Timeline
Manufacturing Technician
Spyderco
01.2021 - 01.2022
Produce Supervisor
Whole Foods Market
01.2019 - 02.2025
Produce Supervisor
Kingsoopers Kroger
01.2017 - 01.2019
Mail Processing Clerk
United States Post Office
01.2017 - 03.2018
Produce Manager
Sprouts Farmers Market
03.2015 - 02.2017
Produce Supervisor
Walmart
01.2008 - 01.2015
Chef Cook
Panda Buffet Restaurant
04.2005 - 01.2008
No Degree - Art And Design
Westwood College