Phalicia West
Byers
Summary
Dynamic professional with a proven track record at Byers School District, excelling in classroom management and student engagement. Skilled in data entry and customer service, I effectively resolved conflicts and maintained detailed records, enhancing overall satisfaction. Recognized for attention to detail and strong communication, I foster positive relationships to drive success.
Overview
19
19
years of professional experience
Work History
Substitute Teacher, K-12
Byers School District
08.2021 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Customer Service Representative
Crocs
08.2007 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
King Soopers
08.2005 - 05.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO05-2007
Associate of Arts - Liberal Arts And Sciences
Aims Community College
Greeley, CO05-2005
High School Diploma -
Lone Star High School
Otis, CO05-2002
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Independent worker
- Customer Service-oriented
- Verbal and written communication
Timeline
Substitute Teacher, K-12
Byers School District
08.2021 - 05.2024
Customer Service Representative
Crocs
08.2007 - 02.2009
Cashier
King Soopers
08.2005 - 05.2007
Bachelor of Arts - Psychology
University of Northern Colorado
Associate of Arts - Liberal Arts And Sciences
Aims Community College
High School Diploma -
Lone Star High School
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