Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phaedra Boyden

Brighton

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Glenn Bar and Grill. Proven ability to enhance guest satisfaction through effective upselling techniques and relationship management. Adept at multitasking in high-volume environments, ensuring timely service and maintaining cleanliness standards for an optimal dining experience.

Overview

17
17
years of professional experience

Work History

Server/Bartender

The Glenn Bar and Grill
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Applebees
05.2023 - 08.2024
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Improved dining experience by providing prompt, attentive service to guests.

Server

Perkins Family Restaurant
01.2009 - 12.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/Expo

Texas Roadhouse
07.2015 - 05.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Mapleton Expeditionary School of The Arts
Thornton, CO
05.2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Relationship management
  • Allergy awareness
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Food and beverage pairings
  • Food delivery
  • Front-of-house display creation
  • Multitasking and organization
  • Upselling techniques
  • Food safety oversight
  • Positive and professional
  • Positive guest interactions
  • Dining crew workflow optimization
  • Responsible beverage service
  • Server training
  • Effective customer upselling
  • Team player
  • Reliable and responsible
  • Adaptable and flexible
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server/Bartender

The Glenn Bar and Grill
03.2024 - Current

Server

Applebees
05.2023 - 08.2024

Server/Expo

Texas Roadhouse
07.2015 - 05.2023

Server

Perkins Family Restaurant
01.2009 - 12.2015

Mapleton Expeditionary School of The Arts

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Phaedra Boyden