Peyton Weston
Colorado Springs
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Footprints Floors
04.2021 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Scheduled on-site estimates per franchisee preference to avoid excessive traffic delays & inefficient driving routes
Office Manager
Source Office Suites
04.2017 - 06.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns in person, via phone calls and email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems from paper to electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Store Manager
Current Boutique
06.2014 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed all aspects of employee relations; from recruitment to termination.
- Managed payroll, timecard processes and biweekly schedules.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
South Moon Under
08.2013 - 02.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Arts - Business Management
Pikes Peak Community College
Colorado Springs, CO05.2013
Skills
- Problem-solving abilities
- Critical Thinking
- Conflict Resolution
- Complaint Handling
- Client Relations
- Team Development
- Administrative Support
- Professional telephone demeanor
Timeline
Customer Service Representative
Footprints Floors
04.2021 - 03.2024
Office Manager
Source Office Suites
04.2017 - 06.2020
Store Manager
Current Boutique
06.2014 - 04.2017
Assistant Store Manager
South Moon Under
08.2013 - 02.2014
Associate of Arts - Business Management
Pikes Peak Community College
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