Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Peyton Howey

Castle Rock

Summary

Dynamic server with extensive experience at Red Robin, excelling in customer service and upselling menu items. Proven ability to manage high-volume shifts while training team members and ensuring compliance with food safety practices. Recognized for enhancing guest satisfaction through effective communication and critical thinking skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Red Robin
Castle Rock
05.2024 - 05.2025
  • Delivered exceptional customer service in a fast-paced, high-volume restaurant, ensuring a positive dining experience for guests.
  • Accurately took food and beverage orders, communicated special requests to kitchen staff, and served meals in a timely and professional manner.
  • Maintained extensive knowledge of the menu, including seasonal offerings and promotional items, to provide recommendations and upsell effectively.
  • Managed multiple tables simultaneously while maintaining attention to detail and providing personalized service.
  • Handled payment transactions, processed cash and credit card payments, and closed checks efficiently with minimal errors.
  • Collaborated with team members to ensure smooth front-of-house operations and uphold cleanliness and safety standards.
  • Consistently received positive feedback from guests and contributed to repeat business and customer satisfaction.

Server

Le Peep Houston
Highlands Ranch
05.2023 - 01.2024
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

Head Shift Lead

Crumbl Cookies
Castle Rock
04.2021 - 01.2024
  • Supervised daily store operations and led team members during high-volume shifts, ensuring exceptional product quality and customer service.
  • Trained and mentored new employees on baking procedures, customer interaction, and company protocols to maintain brand standards.
  • Oversaw inventory management, restocking, and waste reduction to support efficiency and minimize costs.
  • Resolved customer concerns with professionalism and a solutions-focused approach, enhancing guest satisfaction and loyalty.
  • Managed shift scheduling, delegated tasks, and motivated team members to meet performance goals and maintain a positive work environment.
  • Ensured adherence to health, safety, and cleanliness standards in compliance with local regulations and company policies.
  • Supported store management with opening/closing duties, daily cash handling, and end-of-day reporting.

Education

Bachelor of Science - Biochemistry

University of Florida
Gainesville, FL
05-2027

Skills

  • Food safety practices
  • Team member support
  • Critical thinking
  • Customer service
  • Time management
  • Team collaboration
  • Front-of-house display creation
  • Menu item recommendation
  • Order accuracy
  • Shift management
  • Cash handling
  • Item promotion
  • Effective customer upselling

Certification

  • Food Safety Certified
  • First Aid Certified
  • CPR Certified

Timeline

Server

Red Robin
05.2024 - 05.2025

Server

Le Peep Houston
05.2023 - 01.2024

Head Shift Lead

Crumbl Cookies
04.2021 - 01.2024

Bachelor of Science - Biochemistry

University of Florida

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Peyton Howey