Peyton Grimes
Aurora,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Able to work efficiently in both group and solo settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Falck Rocky Mountain
Aurora, CO
07.2025 - Current
- Monitors multiple radio frequencies
- Set priorities among incoming events and dispatch the ambulances to necessary locations using both radios and computers
- Monitors Ambulance locations in reference to calls, as well as how long they have been in various locations
- Communicates in a clear and considerate manner over the radio and phones
- Collects and enters patient information into computer systems for billing purposes
- Uses both physical and digital maps to keep track of unit locations
Dispatcher
Falck Rocky Mountain
02.2023 - Current
- Monitors multiple radio frequencies
- Set priorities among incoming events and dispatch the ambulances to necessary locations using both radios and computers
- Monitors Ambulance locations in reference to calls, as well as how long they have been in various locations
- Communicates in a clear and considerate manner over the radio and phones
- Collects and enters patient information into computer systems for billing purposes
- Uses both physical and digital maps to keep track of unit locations
Communications Officer
University of Central Oklahoma
08.2023 - 07.2025
- Monitors multiple radio frequencies (3+)
- Monitors multiple alarm statuses, including fire, panic, intrusion, CO2, and other chemical levels.
- Gathers information from callers and accurately enters it into a CAD system for tracking.
- Accurately dispatches police officers to locations of calls while also keeping detailed notes of what they report over the radio.
- Monitors weather statuses for the area around campus as well as surrounding counties
- Provides students and staff with answers to questions that involve the campus and contacts when the rest of the campus has closed (evenings/nights/weekends)
Security Officer
Denver metro UTC
09.2020 - 01.2023
- Works a variety of shifts/sites, during which interaction with both the public and law enforcement is common.
- Patrols assigned areas to provide not only a visual deterrent but also to maintain the safety of persons and property.
- Builds and utilizes a variety of conflict management/de-escalation training in different situations and contexts.
- Provides a variety of reports for daily activities, incidents, and training.
- Observes, records, and reports details thoroughly and accurately.
- Makes decisions in accordance with rules, regulations, and policies set forth by the site being worked.
- Licensed professional security officer for 2 years
- Followed all security and safety regulations
- Wrote logs and incident reports
- Monitored entrance and exit doors and access gates
Deli Manager/Cashier
Helga's German Restaurant & Deli
08.2019 - 01.2020
- Customer service was my number one priority in this position, as well as the management of other deli staff.
- I would have multiple orders to place throughout the week on specific days, as well as ones that would be close to one another. I kept a record of all receipts, order changes, what arrived, and what didn't, etc.
- As for management of staff, I was in control of schedules, as well as always being on call when needed, and all deli training. My phone was always on so people could call me with questions about the day. I tended to write my schedules out for the whole month so people could easily plan things around their schedule. And training was usually 6days (full shifts), or until I felt comfortable with them running the deli alone.
- Customer service was huge because we usually only had one person on shift at a time (besides busier holidays, etc). This meant that while I still had Manager duties to do, I still had the standard deli worker duties as well. We are expected to serve people in a relatively quick time. As well as try and upsell the inventory we have
Care Center Assistant
Horan & McConaty Funeral Service/Cremation
08.2018 - 05.2019
- Provided customer service and assistance to families during the arrangement of services
- Provided support for management and funeral directors, including completion of service-related needs, communication needs, and multidepartment needs
- Direct contact with deceased: assisted in the checking in of decedents for visitations, placing of clothing/jewelry/personal effects, and cremation services
- Assisted with decedent transport and visitation/services
Education
Bachelor's degree - Fire and emergency services administration
Metropolitan State University of Denver
Denver, CO11.2025
Bachelor's degree - Forensic Investigation
University of Central Oklahoma
Edmond, OK07.2025
Bachelor's - Forensic Investigation
Colorado Technical University
Aurora, CO05.2020
Skills
- Conflict Management
- Typing
- HIPAA compliance knowledge
- Assistant Manager Experience (1 year)
- Inventory Control (3 years)
- Family Educational Rights and Privacy Act (FERPA)
- Microsoft Office functions (2 years)
- CAD (1 year)
- First aid (4 years)
- Emergency dispatch experience
- Security
- Cash Handling
- Customer service
- Computer skills (2 years)
- Time Management (5 years)
- Retail Sales
- Clerical experience (1 year)
- Restaurant Management (1 year)
- Data entry (1 year)
- Surveillance (2 years)
- Phone etiquette (2 years)
- Customer support
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Service coordination
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Critical thinker
Certification
- National Incident Management System August 2023 to Present levels 100, 200, 300, 700, 800
- CPR/AED May 2024 to May 2026 I am fully certified via the Red Cross for adult and pediatric CPR/AED
- First Aid Certification May 2024 to May 2026 I am fully certified through the Red Cross for adult and pediatric first aid
- NLETS/OLETS January 2024 to January 2026 I am fully certified to work on any OLETS/NLETS terminal
- Certified Notary Public
- CPR Certification
- Baton Permit
Languages
German - Beginner
Awards
National Society of Collegiate Scholars September 2024 Honor Society - awarded to first and second-year college students who have gained a 3.5 GPA
Additional Information
- Additional Training: Oct 1,2025- Mass Casualty Response Drill (University of Colorado Hospital, Aurora, CO)
- Participating agencies- Aurora 911 (Fire department and police), University of Colorado Police Department, Falck Rocky Mountain, Sable Altura Fire Department, Strasburg Fire Department
Timeline
Dispatcher
Falck Rocky Mountain
07.2025 - Current
Communications Officer
University of Central Oklahoma
08.2023 - 07.2025
Dispatcher
Falck Rocky Mountain
02.2023 - Current
Security Officer
Denver metro UTC
09.2020 - 01.2023
Deli Manager/Cashier
Helga's German Restaurant & Deli
08.2019 - 01.2020
Care Center Assistant
Horan & McConaty Funeral Service/Cremation
08.2018 - 05.2019
Bachelor's degree - Forensic Investigation
University of Central Oklahoma
Bachelor's - Forensic Investigation
Colorado Technical University
Bachelor's degree - Fire and emergency services administration
Metropolitan State University of Denver