Petra Sneed
Lake City
Summary
Dedicated customer service professional with expertise in cash handling and transaction management. Demonstrated proficiency in balancing cash drawers and ensuring smooth transaction processes, contributing to enhanced customer satisfaction. Strong communication skills and adaptability enable effective resolution of diverse customer needs while fostering a positive community impact.
Overview
10
10
years of professional experience
Work History
Kitchen Manager
Sportsman's BBQ
Lake City
10.2022 - Current
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Assisted staff by serving food and beverages or bussing tables.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Ensured compliance with health and safety regulations.
Cashier
Sportsman's BBQ
Lake City
10.2022 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Issued receipts, refunds, credits or change due to customers.
- Checked identification of customers purchasing age-restricted products.
Kitchen Manager
Lake City Cafe
Lake City
09.2018 - 09.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new employees to perform duties.
- Received, organized and rotated paper goods and food ingredients.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Assisted staff by serving food and beverages or bussing tables.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Participated in preparation of food, ensuring quality and met the standards of local food safety regulations.
General Manager
Poker Alice Pizza
Lake City
01.2018 - 09.2018
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Handled money according to company policy.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Counted and balanced cash drawer at the beginning and end of shift.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and organized work area at all times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
Cashier
Which Wich Superior Sandwiches
Mansfield
07.2017 - 12.2017
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Front End Supervisor
Marshalls Retail Store
Mansfield
07.2017 - 12.2017
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Used Point of Sale register system to complete transactions.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Held the key for the front-end change drawer, and ensured that cashiers received the accurate amount of change.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Ensured the change drawer held an accurate amount of cash and change at opening and closing.
Cashier
Marshalls Retail Store
Mansfield
05.2016 - 12.2017
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Processed customer payments quickly and returned exact change and receipts.
- Used suggestive selling techniques to promote add-on sales.
- Helped with purchases and signed customers up for TJX credit cards.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained work area and kept cash drawer organized.
Line Cook
Pizza Hut
Mansfield
08.2015 - 01.2016
- Operated fryers in the kitchen.
- Ensured that all dishes were prepared according to recipe specifications.
- Kept stations stocked and ready for use to maximize productivity.
- Adhered to portion controls and presentation specifications.
- Replenished food items from inventory and rotated ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Inspected equipment for cleanliness prior to use every shift.
Server
Pizza Hut
Mansfield
06.2015 - 01.2016
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked out customers using POS system accurately and efficiently.
- Processed payments from customers using POS system accurately and efficiently.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield06-2016
Skills
- Customer service
- Inventory management
- Relationship building
- Cash register operation
- Cash-handling procedures
- Cash counting accuracy
- Cash drawer balancing
- Customer assistance
Timeline
Kitchen Manager
Sportsman's BBQ
10.2022 - Current
Cashier
Sportsman's BBQ
10.2022 - Current
Kitchen Manager
Lake City Cafe
09.2018 - 09.2022
General Manager
Poker Alice Pizza
01.2018 - 09.2018
Cashier
Which Wich Superior Sandwiches
07.2017 - 12.2017
Front End Supervisor
Marshalls Retail Store
07.2017 - 12.2017
Cashier
Marshalls Retail Store
05.2016 - 12.2017
Line Cook
Pizza Hut
08.2015 - 01.2016
Server
Pizza Hut
06.2015 - 01.2016
High School Diploma -
Mansfield Legacy High School
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