Petra Portera

Big Lots Stores, Inc.

06.1996 - 10.2024

Assisted in daily operations and customer service activities to enhance store efficiency.
Learned inventory management systems to track stock levels and product availability.
Supported team in maintaining cleanliness and organization of the sales floor.
Participated in training sessions to develop product knowledge and customer engagement skills.
Collaborated with staff to implement visual merchandising strategies for appealing displays.
Engaged with customers to address inquiries and resolve issues promptly, ensuring satisfaction.
Contributed to promotional activities by distributing materials and setting up displays effectively.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Developed a successful employee retention plan, reducing staff turnover rates significantly.