Vigilant and proactive Security Officer with5 years' experience ensuring safe, secure, and orderly environments for customers .Utilizes the latest security equipment and techniques to patrol buildings, both in-person and remotely. Excels at minimizing offensive behavior, including theft, by ensuring all customers and visitors are aware of heavy security presence. Thoroughly documents all incidents and actively makes suggestions to management about security improvements and changes..
Operated cash register, processed payments, and handled customer transactions efficiently and accurately.
Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Received, inspected, and verified incoming merchandise and inventory for accuracy and quality.
Organized and stocked shelves, managed inventory levels, and maintained a clean and orderly workspace.
Ensured proper documentation of receipts, returns, and transactions in compliance with company policies.
Collaborated with team members to meet daily sales and stocking targets.
Monitored and enforced immigration laws, ensuring the safety and security of individuals and facilities.
Conducted thorough security checks, screenings, and verifications for incoming and outgoing individuals.
Processed documentation, reviewed identification, and ensured compliance with immigration regulations.
Provided support in safeguarding sensitive information while maintaining confidentiality.
Patrolled designated areas to prevent unauthorized access and responded to security breaches or incidents.
Collaborated with law enforcement and immigration authorities to manage high-risk situations effectively.
Maintained detailed reports on inspections, security activities, and any irregularities.
Leadership Skills
Supervision: Ability to manage and oversee a team of security guards effectively.
Decision-making: Capability to make quick and sound decisions in high-pressure situations.
Communication: Skill in providing clear instructions and feedback to the team.
Conflict Resolution: Handling disputes, whether internal or with customers, professionally.
2. Security Knowledge
Policy Adherence: Understanding and enforcing company security policies and procedures.
Risk Assessment: Identifying vulnerabilities in the retail environment and recommending improvements.
Emergency Response: Knowledge of protocols for handling emergencies like theft, fire, or active shooter situations.
Weapon Handling: Proficiency in the safe use, storage, and maintenance of firearms.