Milo Light
Parker
Summary
Results-driven Shift Manager with a proven track record at Shake Shack, specializing in team leadership, operational efficiency, and KPI-driven performance. Skilled in process improvement, cross-functional communication, and workforce optimization to enhance service delivery and drive sales growth. Known for fostering a positive team culture and executing strategic initiatives that improve productivity and customer satisfaction. Has an understanding of Python, SQL, and Excel.
Overview
5
5
years of professional experience
Work History
Shift Manager
Shake Shack
12.2022 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Analyzed sales data and KPIs to identify trends and adjust operations accordingly.
- Increased community engagement by participating in local events and sponsoring non-profits, raising store's profile.
Store Manager
Jimmy Johns Gourmet Subs
06.2020 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Observe business trends to improve sales and long term retention.
Education
Associate of Arts - General Studies
Arapahoe Community College
Littleton, CO12-2024
High School Diploma -
Castle View High School
Castle Rock, CO05-2020
Skills
- Analytical problem solving
- Decision-making
- Customer service focus
- Employee training
- Relationship building
- Equipment troubleshooting
- Financial records oversight
- Inventory management
- MS 365
- Community engagement
- Data analysis
Accomplishments
- Reduced cost of goods sold (COGS) waste to 0.5–1% by implementing new operational standards.
- Organized fundraisers benefiting over 20 local non-profit organizations.
- Boosted team engagement through appreciation events, contests, and employee recognition programs.
- Developed operational and employee training trackers in Microsoft Excel to streamline KPI and performance monitoring.
Timeline
Shift Manager
Shake Shack
12.2022 - Current
Store Manager
Jimmy Johns Gourmet Subs
06.2020 - 12.2022
Associate of Arts - General Studies
Arapahoe Community College
High School Diploma -
Castle View High School
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