Offering strong interpersonal skills and natural ability to connect with customers in sales environment. Brings technical understanding of sales principles and customer engagement strategies. Focused on achieving targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ski Intructor
Alterra Mountain Company
11.2023 - Current
Fostered long-lasting affinities for skiing in customers through clear communication, patience, and encouragement in each lesson, disseminating Steamboat's culture of hospitality.
Achieved 100% NPS Score through exceptional customer service on and off the mountain.
Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants, maintaining customer safety and confidence through moments of challenge and growth.
Collaborated with, learned from, and mentored fellow instructors to raise the level of team expertise and customer satisfaction.
Business Development Analyst
BYLD, Inc.
01.2023 - 09.2023
Created informative reports on market trends, enabling proactive adjustments to business strategies as needed.
Evaluated geographical market opportunities through in-depth research to identify potential customers and propose action based on analysis of industry trends.
Developed CRM platform, improving sales funnel efficiency through task automation.
Optimized proposal process, resulting in shorter response times and higher win rates against competitors.
Effectively tracked sales activities and forecasted potential deals accurately.
Marketing & Growth Coordinator
Northwestern Mutual
09.2022 - 12.2022
Enhanced fifteen financial advisor websites with prescriptive web analytics, averaging 36% engagement growth
Requested and generated bespoke functionality on proprietary web-hosting platform to access behavioral data
Prescribed targeting and segmentation strategies enabling advisors to meet prospecting quotas
Built and piloted Google Ads capability for recruitment team and key advisors
Communicated emerging developments in compliance, performance tracking, and resources to 335 employees
Wrote and edited copy for advisor biography featured on Forbes.com and client-facing messaging
Designed events attended by over 200 clients and prospects to facilitate customer acquisition and retention
Constructed marketing capabilities deck and presented to incoming class of advisors
Strategy & Insights Intern
90octane | Strategic Marketing Agency
01.2022 - 05.2022
Coordinated and conducted research supporting creative content proposals to nine B2B technology clients
Composed three competitive audits differentiating messaging strategies for clients
Bartender/ Ice Bar Supervisor at Alterra Mountain Company (Palisades Tahoe, CA)Bartender/ Ice Bar Supervisor at Alterra Mountain Company (Palisades Tahoe, CA)