PETER CHANG
Parker
Summary
Adaptable and driven professional with a background in Division I athletics and strong experience in sales, customer service, and team development. Known for resilience, leadership, and a high level of professionalism. Consistently exceeds performance expectations, builds strong customer relationships, and contributes to positive team culture. Passionate about long-term goals in business, community work, and growing within the tech and sales industry.
Overview
4
4
years of professional experience
Work History
SiS Mobile Expert
T-Mobile
03.2024 - Current
- Consistently exceeded sales goals through personalized recommendations and expert product knowledge.
- Took on leadership responsibilities at the kiosk, collaborating with RSM to support daily operations, refine sales processes, and improve team efficiency.
- Developed and implemented a simplified quote sheet adopted market-wide, increasing clarity for customers and improving workflow across multiple locations.
- Trained and mentored new employees, helping develop several into top-performing associates.
- Resolved customer escalations with professionalism and empathy to ensure positive experiences.
- Assisted customers with device setup, data transfers, and troubleshooting.
- Built strong customer loyalty through exceptional service and follow-through.
- Store-in-Store top 20% April/June 2025
- Store-in-Store top 21%-40% May/July/August/September 2025
Waiter
Sushi and Bowls
02.2022 - Current
Uber Driver
Uber
02.2023 - Current
Education
BBA -
The University of Memphis
Memphis, TN12.2022
Skills
- Customer Sales
- Leadership & Training
- Team Building
- Team Evaluation
- Tactical Strategy
- Microsoft Excel & Word
- Google Drive
- Communication (Verbal & Written)
- Flexible Scheduling
- Inventory Management
LEADERSHIP & COMMUNITY INVOLVEMENT
- NCAA Division I Soccer Student-Athlete (AAC All-Rookie Team, All-Academic Team)
- Mentor for youth soccer camps (2020)
- Volunteer for school programs supporting children (2020)
- Donations and support for single mothers (2018)
Languages
Korean
Professional Working
Timeline
SiS Mobile Expert
T-Mobile
03.2024 - Current
Uber Driver
Uber
02.2023 - Current
Waiter
Sushi and Bowls
02.2022 - Current
BBA -
The University of Memphis