Perla Tevillo
Petco
Arvada
2
Languages
3
years of professional experience
Dynamic Guest Experience Specialist at Petco with exceptional communication skills and a proven track record in guest relations. Successfully resolved concerns and enhanced in-store experiences, leading to increased customer satisfaction. Skilled in complaint handling and feedback collection, contributing to a seamless shopping environment.
Work History
Guest Experience Specialist
1 Year 2 Months- Delivered friendly guest service, resolved concerns, and supported positive in-store experiences.
- Processed purchases, returns, and exchanges accurately.
- Assisted guests with product recommendations based on pet care needs and store promotions.
- Maintained organized checkout and service areas to support smooth daily operations.
Busser/waitress
10 Months- Cleared tables promptly to maintain smooth dining room turnover.
- Reset tables with clean silverware, condiments, and place settings.
- Refilled water, bread, and guest supplies to support service flow.
- delivering dishes, beverages, and missing items.
Lead Busser
1 Year 2 Months- Supervised bussing workflow and maintained clean, reset dining stations throughout service.
- Restocked silverware, glassware, and service supplies to keep front-of-house operations organized.
- Trained new bussers on cleaning standards, station setup, and efficient sidework completion.
Education
High School Diploma
Skills
Exceptional communication
Guest relations
Complaint handling
Feedback collection
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Guest Experience Specialist
Petco
03.2020 - 05.2021Read More
Busser/waitress
Tacos El Paisa
09.2019 - 07.2020Read More
Lead Busser
Milk Market
07.2018 - 09.2019Read More
Strive Prep Excel
High School Diploma
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