Perla Rivera
Colorado Springs
Summary
Dynamic and empathetic professional fluent in English and Spanish with a diverse background in customer service, caregiving, and educational support roles, notably at Caliber Collision. Excelled in complaint resolution and scheduling, enhancing client satisfaction and operational efficiency. Proven ability to foster relationships and meet tight deadlines, achieving a reputation for exceeding service standards and improving educational outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Caliber Collison
02.2016 - 03.2019
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Caregiver
Family Business
06.2013 - 11.2016
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Taught children to organize toys, wash hands, and share by leading by example.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Receptionist
Home Sweet Home Senior Care
01.2011 - 10.2011
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Teacher's Assistant
Wee Care Preschool Daycare Center
09.2010 - 03.2011
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
Education
General Courses
Union County College
Elizabeth, NJHigh School Diploma -
Elizabeth High School
Elizabeth, NJ07-2008
Skills
- English and Spanish
- Complaint resolution
- Scheduling
- Inbound and outbound calling
- Account updating
- Attention to detail
Certification
- Course for babysitting North American Learning Institute 04/27/23
- Course for CPR North American Learning Institute 04/27/23
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Caliber Collison
02.2016 - 03.2019
Caregiver
Family Business
06.2013 - 11.2016
Receptionist
Home Sweet Home Senior Care
01.2011 - 10.2011
Teacher's Assistant
Wee Care Preschool Daycare Center
09.2010 - 03.2011
- Course for babysitting North American Learning Institute 04/27/23
- Course for CPR North American Learning Institute 04/27/23
General Courses
Union County College
High School Diploma -
Elizabeth High School
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