Perla Lorenzo
Denver
Summary
A dedicated professional with extensive experience in the customer service industry, specializing in cash management and team collaboration. Known for a strong work ethic and loyalty. With an ability to improve guest satisfaction through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Server
Blue Sky Cafe and Juice Bar
Golden, CO
06.2021 - Current
- Managed cash register operations, accurately processing transactions and balancing daily sales.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
The Bounce Place
Golden, CO
07.2018 - 11.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new staff on customer service protocols and register operations.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
Education
Associate of Science -
Red Rocks Community College
Denver, CO05.2029
High School Diploma -
McLain Community High School
Golden, CO05.2020
Skills
- Strong work ethic
- Long job retetion
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
English
Native or Bilingual
Timeline
Server
Blue Sky Cafe and Juice Bar
06.2021 - Current
Cashier
The Bounce Place
07.2018 - 11.2019
Associate of Science -
Red Rocks Community College
High School Diploma -
McLain Community High School