Perla Juarez
Denver
Summary
Proven track record in enhancing customer satisfaction and maintaining pristine reception areas, as demonstrated at Family Dentistry. Skilled in appointment scheduling and office organization, I excel in customer relations and basic accounting, significantly improving client loyalty and operational efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist Assistant
Stormont-Vail HealthCare
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Family Denistry
09.2023 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Holiday Inn Express Hotel
11.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Social Work
Kansas City Kansas Community College
Kansas City, KSSkills
- Reception area maintenance
- Maintaining cleanliness
- Appointment scheduling
- Office organization
- Basic accounting
- Customer/Client relations
- Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist Assistant
Stormont-Vail HealthCare
10.2024 - Current
Receptionist
Family Denistry
09.2023 - 10.2024
Customer Service Representative
Holiday Inn Express Hotel
11.2022 - 08.2023
Social Work
Kansas City Kansas Community College
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