Kate Apablaza

Hopkinton

Summary

Proven Agent Service Representative at BPO, adept in marketing management and service support, significantly enhanced client satisfaction and expanded the customer base. Spearheaded efficient process streamlining and team training, mastering both hard and soft skills to drive agency success. Achievements include substantial productivity improvements and effective lead prospecting.

Work History

Agent Service Representative

BPO

02.2024 - Current

Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Streamlined internal processes for improved efficiency and productivity within the agency.
Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Education

Associate of Science - Social Communication

Camilo Daza

Colombia

03.2024

Skills

Marketing Management
Salary Determination
Legal Advisory

Lead prospecting
Call Management
Service support

Languages

Spanish

Native language

English

Upper intermediate

Additional Information

https://www.google.com/search?q=traductor&rlz=1C1CHBD_esCO1109CO1109&oq=tr&gs_lcrp=EgZjaHJvbWUqDggAEEUYJxg7GIAEGIoFMg4IABBFGCcYOxiABBiKBTIOCAEQRRgnGDkYgAQYigUyEggCEAAYQxiDARixAxiABBiKBTIMCAMQABhDGIAEGIoFMg8IBBAAGEMYsQMYgAQYigUyEggFEAAYQxiDARixAxiABBiKBTIMCAYQABhDGIAEGIoFMgYIBxBFGD3SAQc1NThqMGo0qAIAsAIB&sourceid=chrome&ie=UTF-8

Timeline

Agent Service Representative

BPO

02.2024 - Current

Associate of Science - Social Communication

Camilo Daza

Kate Apablaza

Summary

Work History

Agent Service Representative

Education

Associate of Science - Social Communication

Skills

Languages

Additional Information

Timeline

Agent Service Representative

Associate of Science - Social Communication

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