Peggy Hicks

• Registered patients accurately, verifying demographics, insurance, and coverage details for timely admissions.
• Coordinated bedside and emergency admissions, maintaining calm, efficient patient intake workflows.
• Collected required signatures, consents, and documentation in compliance with hospital policies.
• Resolved registration discrepancies, correcting records and reducing delays in patient processing.
• Verified eligibility and preauthorization details, supported accurate billing and reduced claim issues.
• Trained new admitting staff on registration systems, documentation standards, and patient service procedures.
• Monitored admission queues, prioritizing urgent cases and maintaining smooth front-desk operations.
• Communicated with clinical and revenue cycle teams to ensure complete, accurate patient information.
• Verified patient details and insurance coverage and collected co-pays.
• Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.

Provide administrative support to department director and technical staff in the Radiology Department to achieve department goals

• Supported leadership with follow-up tasks, correspondence, and routine coordination for smooth operations.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.