Pedro Moreno
Supervisor de operaciones hoteleras
Cartagena,Bolivar
Resumen profesional
Profesional bilingüe de hospitalidad y turismo (con enfoque en viajes de lujo), extrovertida y positiva, con habilidades comprobadas para aprender y adaptarse mientras sigue las pautas, políticas y procedimientos organizacionales establecidos. Disposición para trabajar con horarios flexibles y un alto grado de compromiso ético y profesional, disciplinada, respetuosa y siempre decidida a alcanzar los objetivos profesionales. Excelentes relaciones interpersonales con un fuerte deseo de sobresalir. Actitud ejemplar en servicio al cliente, trabajo en equipo y asunción de responsabilidades crecientes. Continuamente reclutada para nuevas oportunidades debido a su excelente reputación en la industria hotelera.
Datos destacados
9
9
years of professional experience
1
1
Certification
Experiencia
Operation Supervisor
Hotel Charleston
Cartagena, Bolivar
06.2023 - 09.2024
- Staff Supervision : Ensures staff efficiency and adherence to hotel standards
- Quality Control: Conducts inspections to maintain facilities and service quality
- Guest Complaints and Requests: Addresses and resolves guest issues and requests
- Department Coordination: Facilitates communication between hotel departments
- Procedure and Protocol Review: Evaluates and refines operational procedures
- Staff Training: Provides ongoing training and guidance to employees
- Inventory and Resource Control: Oversees supply usage and resource management
- Compliance with Regulations: Ensures adherence to legal, safety, and quality standards
- Planning and Logistics: Organizes staff assignments and daily tasks efficiently
- Guest Experience Management: Monitors the guest journey from check-in to check-out
Supervisor & Night Auditor
Hotel Estelar Cartagena de índias
Cartagena, Bolivar
11.2021 - 01.2023
- Execute audit process, reviewing the hotel's operations such as: cash accounts, active accounts, reservations etc
- For 368 rooms
- Understood and followed proper credit and cash handling policies and procedures
- Oversee accounting and financial review of the hotel and report to the General and Accounts Manager
- Deliver all hotel operation reports daily to the entire hotel staff, including objectives
- Verify all immigration documentation of foreign guests
- Responsible of backing up the hotel databases daily, protecting the number one asset of the company - the information of hotel operations
- Perform all receptionist duties when needed
- Provided information regarding availability for members and guests
Supervisor & Night Auditor
Hotel Marriott Playa Dormida
Santa Marta, Magdalena
03.2020 - 09.2021
- Execute audit process, reviewing the hotel's operations such as: cash accounts, active accounts, reservations etc
- For 158 rooms
- Oversee accounting and financial review of the hotel and report to the General and Accounts Manager
- Deliver all hotel operation reports daily to the entire hotel staff, including objectives
- Verify all immigration documentation of foreign guests
- Responsible of backing up the hotel databases daily, protecting the number one asset of the company - the information of hotel operations
- Perform all receptionist duties when needed
Night Auditor
Santa Catalina Hotel
Cartagena, Bolivar
12.2018 - 07.2019
- Descripción general de la empresa: (Oxo Hotel)
- Prepared guest bills for next-day checkouts and processed reservation cards
- Verified all EOD work has been performed by other departments
- Ran EOD computer functions so they are complete by the end of shift
- Balanced revenue and expense transactions for the day
- Scheduled guest wake-up calls and reservations for the following day
- Communicated with staff on status of guest rooms
- Understood and followed proper credit and cash handling policies and procedures
- (Oxo Hotel)
Receptionist / Night Auditor
Sophia Hotel
Cartagena, Bolivar
11.2017 - 12.2018
- Descripción general de la empresa: (Oxo Hotel)
- Provided information regarding availability for members and guests
- Followed proper check-in and check-out procedures
- Provided information regarding directions, tourist attractions, transportation, dining, etc
- For guests
- Understood and followed proper credit and cash handling policies and procedures
- Used suggestive selling techniques to upsell rooms and promote other services
- Coordinated guestroom maintenance work with the Housekeeping and Maintenance Departments
- Performed night audit duties when needed
- (Oxo Hotel)
Receptionist / Night Auditor
Hotel Blue Concept
Cartagena, Bolivar
03.2017 - 11.2017
- Acted as the point of reference for guests who needed assistance or information and attended to their needs and requirements
- Understood customer's needs and provided them with personalized solutions
- Acquired extensive knowledge of the premises and nearby venues / businesses to make the most suitable recommendations; arranged events, excursions, transportation etc
- Upon request from guests
- Made reservations and distributed messages or mail and redirected calls
- Responded to complaints and found appropriate solution
Receptionist / Night Auditor
Hotel Kartaxa
Cartagena, Bolivar
01.2016 - 01.2017
- Acted as the point of reference for guests who needed assistance or information and attended to their needs and requirements
- Understood customer's needs and provided them with personalized solutions
- Acquired extensive knowledge of the premises and nearby venues / businesses to make the most suitable recommendations; arranged events, excursions, transportation etc
- Upon request from guests
- Made reservations and distributed messages or mail and redirected calls
- Responded to complaints and found appropriate solution
Receptionist / Night Auditor
Hostal La Casona de Getsemani
Cartagena, Bolivar
07.2015 - 01.2016
- Followed proper check-in and check-out procedures
- Provided information regarding directions, tourist attractions, transportation, dining, etc
- For guests
- Understood and followed proper credit and cash handling policies and procedures
- Used suggestive selling techniques to upsell rooms and promote other services
- Coordinated guestroom maintenance work with the Housekeeping and Maintenance Departments
- Performed night audit duties when needed
Formación
English Education
Colombo International University
01.2014 - actualidad
High School - undefined
San Pedro Claver High School
01.2010 - 1 2013
Enfatiza tus habilidades clave
- Opera
- Zeus
- Microsoft (Word, Excel)
Diplomas
- Sena National Training Services, Accommodation Services, 2014-2015
- Customer Service
- Hotel Security
Personalizado
- Koenig, Lauren, CEO / TWIP (Travel With Interesting People), 630.337.0330, Lauren@twip.co, New York, NY
- Ferrer, Beatrice, Instructor / Sena National Training Services, +57.301.366.8638, Cartagena, Bolivar, Colombia
- Reales, Alexander Hernandez, Operations Manager / Sophia Hotel & Hotel Casa Cochera del Gobernador, +57.313.819.4001, operacionesctg@oxohotel.com, Cartagena, Bolivar, Colombia
- Roberto Carlos Castello Benedetti, Operations Manager / Hotel Estelar Cartagena de Indias, +57.317.5010638
Idiomas
Inglés
Avanzado (C1)
C1
Cronología
Operation Supervisor
Hotel Charleston
06.2023 - 09.2024
Supervisor & Night Auditor
Hotel Estelar Cartagena de índias
11.2021 - 01.2023
Supervisor & Night Auditor
Hotel Marriott Playa Dormida
03.2020 - 09.2021
Night Auditor
Santa Catalina Hotel
12.2018 - 07.2019
Receptionist / Night Auditor
Sophia Hotel
11.2017 - 12.2018
Receptionist / Night Auditor
Hotel Blue Concept
03.2017 - 11.2017
Receptionist / Night Auditor
Hotel Kartaxa
01.2016 - 01.2017
Receptionist / Night Auditor
Hostal La Casona de Getsemani
07.2015 - 01.2016
English Education
Colombo International University
01.2014 - actualidad
High School - undefined
San Pedro Claver High School
01.2010 - 1 2013
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