Payten Araujo
fort morgan
Summary
Dynamic and detail-oriented professional with extensive experience in patient scheduling and access at Common Spirit Mountain Region. Proven ability to enhance patient care through effective communication and problem-solving. Skilled in verifying insurance and adept at managing multiple priorities in fast-paced environments, ensuring exceptional customer service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Scheduler
Common Spirit Mountain Region
03.2024 - Current
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet the demands of a fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Waitress/Bartender Shift Manager
The Mav Kitchen and Taphouse
05.2021 - 06.2024
- Remained calm and composed when dealing with challenging customers or during hectic shifts.
- Maintained server areas to ensure cleanliness and stock levels, thereby increasing efficiency while working at tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Patient Access Registrar
Colorado Plains Medical Center
02.2017 - 05.2021
- Determined patient financial needs and referred eligible patients to the proper county, state, or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to the reduction of accounts receivable by adhering to predetermined policies and procedures to recover amounts due from patients.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Waitress/bartender
El Jacal Mexican Grill
05.2014 - 04.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained server areas to ensure cleanliness and stock levels, thereby increasing efficiency while working at tables.
- Remained calm and composed when dealing with challenging customers or during hectic shifts.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Bachelor of Science in Healthcare Administration
Western Governors University
Salt Lake City, UT03-2027
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05-2016
Skills
- Hospitality and accommodation
- Verifying insurance
- Multi-line phone systems
- EHR systems expertise
- Patient registration
- HIPAA compliance
- Flexible schedule
- Customer service
- Medical terminology
- Verbal and written communication
- Training coordination
- Team collaboration
- Problem-solving
- Microsoft Word
- Self-Directed
- Data entry
- Task prioritization
- Exceptional customer service
- Staff training and development
- Problem-solving abilities
- Time management abilities
- Goal setting
- Organizational skills
- Appointment scheduling
- Process implementation
- Adaptability
- Staff supervision
- Interpersonal skills
Timeline
Patient Scheduler
Common Spirit Mountain Region
03.2024 - Current
Waitress/Bartender Shift Manager
The Mav Kitchen and Taphouse
05.2021 - 06.2024
Patient Access Registrar
Colorado Plains Medical Center
02.2017 - 05.2021
Waitress/bartender
El Jacal Mexican Grill
05.2014 - 04.2018
No Degree - Bachelor of Science in Healthcare Administration
Western Governors University
High School Diploma -
Fort Morgan High School