Paulo Cesar Nunez Celis
International Business Administrator
Medellín
Summary
I have several years of experience in operations management across various industries. I currently serve as Operations Supervisor at Salutem Medical Management in Medellin, Colombia. I am adaptable to different roles and sectors, making the most of every professional development opportunity. My career highlights my ability to manage customer experience and lead operations, as well as my commitment to personal and professional growth.
Overview
6
6
years of professional experience
4050
4050
years of post-secondary education
Work History
Supervisor
Salutem Medical Management
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
[24]7.ai
03.2022 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrator
Big Bang Repostería Y Eventos
01.2021 - 02.2022
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Improved employee productivity with effective time management strategies for daily tasks.
Orders Processing Coordinator
Modloft
12.2019 - 12.2020
- Implemented inventory control systems that reduced stock discrepancies and ensured accurate tracking of materials.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
- Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
Orders Processing
Modloft
12.2018 - 12.2019
- Reviewed purchase orders to ensure alignment with approved budgets before processing payments, minimizing overspending risks.
- Managed a high volume of cases with meticulous attention to detail, ensuring accurate and timely processing.
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
Education
Master of Process Management - Business Administration
Universidad EAFIT
Medellin, Colombia 07.2024 - 12.2025
International Business Administrator - Business Administration
Universidad EAFIT
Medellin, Colombia12-2023
Certificate Program in Imports And Exports - Logistics Management
Politécnico Grancolombiano
Medellin, Colombia03-2023
Curso de inglés en el extranjero, Certificado en inglés avanzado - English Language
Kaplan
Portland, USA 01.2013 - 09.2013
Skills
Staff management
Operations management
Process improvement
Strategic planning
Decision-making
Customer service
Team building
Attention to detail
Problem-solving
Effective communication
Timeline
Master of Process Management - Business Administration
Universidad EAFIT
07.2024 - 12.2025
Supervisor
Salutem Medical Management
07.2023 - Current
Customer Service Representative
[24]7.ai
03.2022 - 07.2022
Administrator
Big Bang Repostería Y Eventos
01.2021 - 02.2022
Orders Processing Coordinator
Modloft
12.2019 - 12.2020
Orders Processing
Modloft
12.2018 - 12.2019
Curso de inglés en el extranjero, Certificado en inglés avanzado - English Language
Kaplan
01.2013 - 09.2013
International Business Administrator - Business Administration
Universidad EAFIT
Certificate Program in Imports And Exports - Logistics Management
Politécnico Grancolombiano
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