Paulette Caraway
Colorado Springs,Colorado
Summary
Experienced administrator and customer service representative with a proven track record of handling confidential information. Skilled in customer retention and problem resolution, with a background in inside and outside sales, including cashier and A/R experience. Proficient in Microsoft programs and adept at direct customer interfacing. Exceptional time management skills with the ability to prioritize and handle multiple projects in a fast-paced environment. Highly focused on delivering excellent customer service, detail-oriented, and successfully implementing efficient solutions. Thrive independently and as a team member, and have strong interpersonal and communication skills to collaborate effectively with diverse individuals and teams. Diligent with a proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability to streamline office processes and aid in project coordination and known for effective communication and multitasking skills.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Pipeline Strategies
03.2014 - 10.2024
- Enter time sheets into QuickBooks from data base
- Prepare expense sheets from staff for payroll
- Answer Phones
- Prepare copy logs and time sheets for accounting
- Assisted with documentation and data review for million-dollar audit
- Entered new projects into database
- Assisted with all departments in identifying problems and creating solutions
- Worked with in house IT to develop a database unique to our business
Administrative Assistant
Jaxsun Properties
10.2013 - 03.2014
- Pull credit and background checks
- Answer phones
- Some quick books experience
- Processing rent payments
- Process invoices and credit memos
- Enter properties in MLS and other sites
- Worked with tenants and property owners to resolve repair issues
- Assisted with processing renewal contracts
Administrative Assistant
Pavestone Company
10.2006 - 11.2009
- Processed material contracts, sales materials, order processing, and any additional assistance needed between salesmen and customers for a sales team of 10
- Shipping and receiving of products
- Arranged delivery of product to customers
- Assisted in transfer of product between plants
- Took on any tasks as directed by the Transportation Manager
- Accounts receivable
- Duties included invoicing, account reconciliation and collection of past due accounts
- Reduced the past due accounts from 48 to 6 in a 6-month period
- Worked directly with the corporate Finance Director
- Front office including answering a high volume of calls
- Assisting walk in customers
- All duties given to me above my normal tasks as assigned to me by the office manager
Administrative Assistant
Western Horseman Magazine
01.2003 - 01.2006
- Called on customers to help increase sales of books and magazines
- Also assisted in trade shows
- Worked with Inside Sales Team and Outside Sales Team assisting in any area needed
- Faxing, mailing sales materials, fielding calls
- Anything that was needed to assist the Advertising Team
- Any duties assigned by editorial, upper management, and art in any functions needed
- Front office including answering phones and assisting with walk in customers
Director of Operations/Customer Service Manager
Galapagos Studios
01.1999 - 01.2003
- Outside/inside sales duties
- Responsible for sales in both the mail order and direct customer contact
- Increased sales by 20% within a year
- Managed customer service department
- Including order processing and problem resolution for a team of 5
- Responsible for overseeing daily functions of the business
- This included order processing, production, inventory, shipping and receiving
- Interfaced daily with managers of each department to identify needs and resolve issues in each department
- Assisted general manager in any duties assigned above daily duties
Skills
- Administrative Support
- Customer Service
- Conflict Resolution
- Critical Thinking
- Data Entry
- Problem-Solving
- Office Administration
- Phone Etiquette
- Microsoft Excel
- Microsoft Word
- Customer and client relations
- Deadline oriented
- Invoice processing
Timeline
Administrative Assistant
Pipeline Strategies
03.2014 - 10.2024
Administrative Assistant
Jaxsun Properties
10.2013 - 03.2014
Administrative Assistant
Pavestone Company
10.2006 - 11.2009
Administrative Assistant
Western Horseman Magazine
01.2003 - 01.2006
Director of Operations/Customer Service Manager
Galapagos Studios
01.1999 - 01.2003
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