Paula Andrea Gaona Rincón
Modern Languages
Bogotá
Summary
I have been noted to have remarkable willingness at work, and high standards of metrics achievement. I also have great communication skills, customer service experience, and management of technological tools such as Office.
Additionally, I enjoy spending my time with coworkers and I have great personal relationships. Also, I consider myself to be a pretty proactive and compromised person within my workspace.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
24-7 Intouch
Bogotá
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Logistics Coordinator
Lean Staffing Solutions
Bogotá
04.2022 - 06.2022
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
Customer Service Representative
Teleperformance
Bogotá
08.2020 - 03.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer emails promptly to avoid on-hold wait times.
Technical Support Representative
Sitel de Colombia
Bogotá
05.2019 - 12.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to POS devices technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Representative
Concentrix
Bogotá
10.2018 - 01.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered questions about store policies and addressed customer concerns.
Education
Modern Languages - Foreign Languages And Literatures
Universidad EAN
Bogotá 07.2016 - 06.2020
Cours D'Été - Foreign Languages And Literatures
Université De Genéve
Geneva, Switzerland 07.2018 - 08.2018
High School Diploma -
Colegio Lausana
Bogotá 02.2010 - 11.2015
Skills
Empathetic and genuine
Customer Relations
Outstanding communication skills
Creative problem solving
Interpersonal Communication
Call center operations
Timeline
Customer Service Representative
24-7 Intouch
08.2022 - Current
Logistics Coordinator
Lean Staffing Solutions
04.2022 - 06.2022
Customer Service Representative
Teleperformance
08.2020 - 03.2022
Technical Support Representative
Sitel de Colombia
05.2019 - 12.2019
Customer Service Representative
Concentrix
10.2018 - 01.2019
Cours D'Été - Foreign Languages And Literatures
Université De Genéve
07.2018 - 08.2018
Modern Languages - Foreign Languages And Literatures
Universidad EAN
07.2016 - 06.2020
High School Diploma -
Colegio Lausana
02.2010 - 11.2015