Paula Venecia

Work History

Foundever

02.2022 - Current

Demonstrated excellent customer service by effectively managing high-volume inquiries, providing tailored solutions, and maintaining professionalism in fast-paced, high-stress environments, consistently resolving concerns at the first point of contact.
Consistently met or exceeded key performance metrics, including response times, resolution rates, and customer satisfaction scores, contributing to overall business objectives by delivering efficient, high-quality service through both chat and phone support.
Skilled in de-escalating challenging situations, fostering positive customer experiences, and offering bilingual support in both English and Spanish.
Demonstrated adaptability by managing simultaneous tasks while maintaining focus on each unique client interaction during peak times or high call volumes.
Provided best in class customer experience utilizing strong written and verbal communication skills focused on resolving the customer's concern at 1st point of contact.
Maintained high attention to detail in documenting customer interactions and resolving inquiries, ensuring accuracy and compliance with company guidelines in both chat and phone support.

NOVAVENTA

7 2018 - 02.2022

Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Desarrollo Y Proyección Empresarial - D&P

02.2016 - 02.2017

Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals, and materials properly and with caution.
Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.