Paula Monasterios
Legal Assistance / Intake Specialist
Bogotá
Summary
Detail-oriented legal support specializing in comprehensive case intake and client relations. Expert in transitioning from an application into active case files with a focus on precise document organization and bilingual (English/Spanish) communication. Proven ability to manage medical/legal workflows and client narratives with accuracy and empathy. Adept at financial negotiations and providing high-level administrative support to legal teams.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Legal Assistant - Intake Specialist
Kanner & Pintaluga / Profesor X (Outsourcing)
Bogotá
04.2025 - Current
- Manage initial contact for potential clients involved in car accidents and slip-and-fall cases, performing comprehensive collection of required information for the legal team.
- Interview clients to confirm accident descriptions, document injuries, and verify employment status, including gig economy and app-based workers.
- Request and organize critical documentation, including driver's licenses, health insurance, car insurance policies, and police reports.
- Coordinate the start of medical treatment by referring clients to appropriate chiropractors or physical therapy centers.
- Facilitate the formal transfer of case files to claim openers, property damage lawyers, and case managers.
- Provide initial guidance to clients, explaining the functions of each legal department and the next steps in their claim.
Customer Service Agent (Sector Automotriz)
Sutherland - Capital One
Bogotá
04.2024 - 11.2024
- Provided inbound support for auto loan accounts, assisting with app/website troubleshooting and payment setups.
- Offered financial assistance and education regarding specific contract types and simple interest.
Collections Agent (Agente de Cobranzas Bilingüe)
Km2 Solutions
Bogotá
11.2019 - 01.2024
- Expertly handled inbound and outbound calls to provide account status and resolve past-due balances for various financial campaigns.
- Negotiated payment plans, extensions, and deferrals to avoid repossession status.
- Educated customers on simple interest contracts, payment allocations, and loan servicing.
Education
High School Diploma -
Unidad Educativa Hipolito Cisneros
Venezuela 05.2001 -
Skills
- Case documentation
- Client interviewing
- Medical/legal coordination
- Bilingual communication
- Negotiation
- Debt collection
- Conflict resolution
- Contract analysis
- Microsoft Excel
- Data tracking
- Digital account management
Client communication
Document preparation
Timeline
Legal Assistant - Intake Specialist
Kanner & Pintaluga / Profesor X (Outsourcing)
04.2025 - Current
Customer Service Agent (Sector Automotriz)
Sutherland - Capital One
04.2024 - 11.2024
Collections Agent (Agente de Cobranzas Bilingüe)
Km2 Solutions
11.2019 - 01.2024
High School Diploma -
Unidad Educativa Hipolito Cisneros
05.2001 -