PAULA CATALINA CÉSPEDES CELEITA
Psychologist
Bogotá
Summary
Psychology graduate from the National University of Colombia (currently awaiting diploma issuance) with strong interpersonal, communication, and problem-solving skills. Experienced in conducting interviews, supporting individuals in emotionally complex situations, and building trust through empathy and active listening. Customer-oriented, adaptable, and able to remain calm under pressure while delivering professional and solution-focused assistance. Eager to apply these transferable skills in a customer service role and contribute to positive customer experiences.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Psychosocial Intern
Directorate of Access to Justice – Casas de Justicia Program
02.2026 - 05.2026
- Delivered psychosocial support to individuals from vulnerable populations through active listening, effective communication, and a client-centered approach, enhancing their emotional well-being.
- Facilitated individual and group psychosocial support processes by observing, documenting cases, and developing intervention guidelines, improving access to support for vulnerable populations.
- Prepared assessments and technical reports by collecting and analyzing qualitative and quantitative data, systematizing findings and lessons learned to inform future interventions.
Psychosocial Intern
Colombian Commission of Jurists
08.2025 - 12.2025
- Supported and guided victims of armed conflict through empathetic communication and active listening, fostering trust and emotional resilience.
- Reviewed, organized, and managed case documentation on human rights violations, ensuring accuracy and maintaining confidentiality to uphold victims' dignity.
- Collaborated on development of educational and informational materials to empower victims and enhance community outreach initiatives.
Customer Service
MiMarca
02.2025 - 07.2025
- Addressed customer inquiries, complaints, and service requests via social media, maintaining timely and professional communication to enhance customer satisfaction.
- Provided information and resolved issues for customers, guiding them through products, services, and company policies to ensure a seamless experience.
- Delivered empathetic customer support while effectively managing multiple conversations to maintain service quality.
Education
Bachelor's Degree - Psychology
National University of Colombia
Bogotá11-2026
Graduate Diploma - Forensic and Legal Psychology
Pontifical Javerian University
Bogotá 02-2025
High School Diploma -
Patria High School
Bogotá, Colombia11-2020
Skills
Customer service
Active listening
Problem solving
Empathy
Adaptability
Certification
English Proficiency – C1 Level (CEFR) – Centro Colombo Americano - 2022
Timeline
Psychosocial Intern
Directorate of Access to Justice – Casas de Justicia Program
02.2026 - 05.2026
Psychosocial Intern
Colombian Commission of Jurists
08.2025 - 12.2025
Customer Service
MiMarca
02.2025 - 07.2025
Bachelor's Degree - Psychology
National University of Colombia
Graduate Diploma - Forensic and Legal Psychology
Pontifical Javerian University
High School Diploma -
Patria High School