Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Paula  Cardenas

Paula Cardenas

Architect
Bogota

Summary

Dynamic Operations Team Leader and Quality Analyst with a proven track record at Concentrix and Webhelp. Excelled in enhancing efficiency and implementing quality assurance measures, leading to significant process improvements. Skilled in staff training and production planning, adept at fostering team collaboration and driving continuous improvement with a keen focus on achieving operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Team Leader SVC TXU Energy

Concentrix
06.2024 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Implemented quality assurance measures that led to improved product consistency.
  • Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
  • Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.

Quality Analyst/Trainer Back Office TXU Energy

Webhelp
05.2022 - 06.2024
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Back Office Agent

OneLink BPO
01.2020 - 05.2022

Resolve replication errors through SAP for commercial and gubernamental customers

Validation of replication cases for commercial and gubernamental customers

Deal review validation for commercial customers

Architect

Arquint SAS
04.2015 - 11.2019
  • Attended team meetings to resolve technical and project issues and review project schedules.
  • Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
  • Researched materials to determine appropriate selection for projects.
  • Applied creative problem-solving skills to address unique challenges in the architectural design process.

Education

Bachelor of Architecture - Architecture And Design

Universidad Piloto De Colombia
Bogota, Colombia
05.2001 -

Skills

Staff training

Quality assurance

Efficiency improvement skills

Team member training

Production planning

Certification

ISO 9001, 2015 Lead Auditor Certification - Exemplar Global or similar certifying bodies.

Timeline

ISO 9001, 2015 Lead Auditor Certification - Exemplar Global or similar certifying bodies.

05-2025

Operations Team Leader SVC TXU Energy

Concentrix
06.2024 - Current

Quality Analyst/Trainer Back Office TXU Energy

Webhelp
05.2022 - 06.2024

Back Office Agent

OneLink BPO
01.2020 - 05.2022

Architect

Arquint SAS
04.2015 - 11.2019

Bachelor of Architecture - Architecture And Design

Universidad Piloto De Colombia
05.2001 -
Paula CardenasArchitect