Dynamic Operations Team Leader and Quality Analyst with a proven track record at Concentrix and Webhelp. Excelled in enhancing efficiency and implementing quality assurance measures, leading to significant process improvements. Skilled in staff training and production planning, adept at fostering team collaboration and driving continuous improvement with a keen focus on achieving operational excellence.
Resolve replication errors through SAP for commercial and gubernamental customers
Validation of replication cases for commercial and gubernamental customers
Deal review validation for commercial customers
Staff training
Quality assurance
Efficiency improvement skills
Team member training
Production planning
ISO 9001, 2015 Lead Auditor Certification - Exemplar Global or similar certifying bodies.
ISO 9001, 2015 Lead Auditor Certification - Exemplar Global or similar certifying bodies.