Paula Acuna
Summary
Bilingual professional with over 2 years of experience delivering efficient, high-quality customer service. Contributes willingness to learn and adapt to new tools and techniques quickly, with focus on administrative support and task management. Demonstrates excellent in multitasking, problem-solving, and communication skills. I am committed to enhancing productivity and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Appointment Coordinator
Galpin Dealership
04.2024 - 10.2024
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations and increasing bookings by 90%.
- Performed data entry for appointment records and ensured accurate documentation, enhancing scheduling efficiency and data accessibility.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Service Advisor
Webhelp
09.2023 - 04.2024
- Provided prompt, professional assistance for banking app issues, maintaining a customer satisfaction rate of over 96%.
- Developed and refined customer service strategies, including updated scripts, to enhance the client experience and enable the team to serve a larger volume of clients effectively.
- Delivered exceptional customer service and escalated complex issues to management as necessary, sending follow-up emails to keep clients informed on the status of their inquiries.
Customer Service Representative
Accedo
09.2022 - 08.2023
- Assisted customers in navigating the company website, placing and tracking orders, and processing credit card payments, improving overall user experience and achieving a customer satisfaction rate above 95% by providing accurate information and understanding.
- Conducted training sessions for new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Marketing and Digital Business -
Universidad Nacional Abierta Y A Distancia - UNAD
01-2027
English Language Certification Courses -
Universidad Industrial De Santander - UIS
12-2022
Skills
- Bilingual communication
- Customer Service
- Email management
- Appointment Scheduling
- Microsoft Office Suite
- Multitasking Abilities
- Payroll and budgeting
- Tech-savvy
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Appointment Coordinator
Galpin Dealership
04.2024 - 10.2024
Service Advisor
Webhelp
09.2023 - 04.2024
Customer Service Representative
Accedo
09.2022 - 08.2023
Marketing and Digital Business -
Universidad Nacional Abierta Y A Distancia - UNAD
English Language Certification Courses -
Universidad Industrial De Santander - UIS
Similar Profiles
Emily SalasEmily Salas
Internet Sales Coordinator at Galpin FordInternet Sales Coordinator at Galpin Ford
Raed NASSERRaed NASSER
Senior Finance Manager at Galpin MotorsSenior Finance Manager at Galpin Motors
Fernando Cortes TorresFernando Cortes Torres
Lead Porter at Galpin HondaLead Porter at Galpin Honda