Paul Schwab
Glenwood Springs
Summary
Results-driven retail supervisor with extensive experience in overseeing daily operations and fostering team collaboration. Skilled in process optimization, relationship building, and training staff to enhance service delivery and achieve operational excellence.
Overview
2026
2026
years of professional experience
Work History
Retail/Customer Service Supervisor
Valley Lumber
Basalt
02.2004 - Current
- Supervised daily operations and staff performance in lumber retail environment.
- Trained and mentored new customer service representatives on company policies.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Implemented process improvements to streamline service workflow and efficiency.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Monitored inventory levels and assisted with stock management procedures.
- Conducted regular team meetings to discuss goals and address challenges.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Managed purchasing activities to align with company goals and objectives.
- Developed relationships with suppliers to ensure quality and reliability.
- Trained and mentored staff on purchasing processes and best practices.
- Monitored inventory levels and placed orders as needed to maintain appropriate stock levels.
- Attended trade shows or conferences representing the organization's interests when necessary.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Oversaw the preparation and processing of purchase orders and documents in accordance with company policies.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
Home Building
Independent Employer
Fargo, ND and Windsor, CO
- Leveraged eight years of comprehensive construction experience in home building across residential and commercial sectors.
Specialized in exterior work from ground up, covering foundation, framing, and finishing stages.
Led interior carpentry tasks involving cabinet installation, trim work, and bespoke woodworking projects.
Wharehouse/Production Worker
Multiple
Fargo
- Operated forklifts and pallet jacks to move inventory efficiently.
- Loaded and unloaded trucks, ensuring proper placement of goods.
- Managed inventory counts and restocked supplies as needed.
- Stored items in an orderly manner on shelves, racks, or bins.
- Organized inventory into designated areas in the warehouse.
- Inspected products for defects before stocking them on shelves or racks.
- Assisted with loading and unloading of trucks during peak periods.
- Maintained cleanliness and organization of warehouse space.
- Packed orders for shipping according to customer specifications.
Education
High School Diploma -
West Fargo High School
West Fargo, ND01-1990
Skills
- Inventory management
- Customer service
- Relationship building
- Multitasking and organization
- Team productivity
- Process optimization
References
References available upon request.
Timeline
Retail/Customer Service Supervisor
Valley Lumber
02.2004 - Current
Home Building
Independent Employer
Wharehouse/Production Worker
Multiple
High School Diploma -
West Fargo High School