Paul Holst
Westminster
Summary
Dedicated professional with strong skills in customer communication and operational efficiency. Experienced in managing delivery routes and training staff, committed to enhancing service quality and fostering positive customer experiences.
Overview
31
31
years of professional experience
3
3
Certifications
Work History
Courier
FedEx Express
Louisville
2022.08 - 2025.11
- Managed route planning to enhance delivery efficiency, contributing to timely and reliable service.
- Delivered packages promptly, ensuring adherence to safety protocols to maintain high service standards.
- Communicated with customers regarding delivery status and inquiries.
- Provided customer service by addressing inquiries about delivery status, fostering positive customer relationships.
- Assisted in training new couriers on operational procedures.
- Maintained vehicle cleanliness and performed routine inspections.
Operations Manager
Market Direct inc.
Westminster
1998.07 - 2022.05
- Managed daily operations of printing department, overseeing staff scheduling and maintaining equipment.
- Coordinated production schedules with sales and design teams to ensure timely delivery.
- Implemented process improvements to enhance productivity and reduce waste.
- Supervised staff, ensuring quality control and compliance with safety standards.
- Resolved production issues promptly to minimize downtime in the printing process.
- Trained new employees on equipment operation and departmental procedures.
- Identified areas for improvement in workflow processes by analyzing data from past print jobs.
- Monitored trends in the industry and kept up-to-date with new technologies related to digital printing.
- Developed pricing models based on customer demand, market conditions, and cost analysis.
Electrician
Delmark Electric
Denver
1995.05 - 1998.06
- Installed and tested electrical systems in residential and commercial buildings to ensure functionality and safety.
- Ensured compliance with local electrical codes and safety standards.
- Planned electrical layouts for new construction projects.
- Collaborated with contractors to define project specifications and establish timelines, facilitating smooth project execution.
- Trained junior electricians on best practices and safety protocols, enhancing team knowledge and compliance.
Education
Bachelor of Science - Business Administration and Management
Colorado State University, Pueblo CO
Pueblo, CO1994-04
Skills
- Package delivery
- Route planning
- Route optimization
- Quality control
- Vehicle maintenance
- Training new couriers
- Customer communication
Certification
Current Colorado Commercial Drivers License Class A
Timeline
Courier
FedEx Express
2022.08 - 2025.11
Operations Manager
Market Direct inc.
1998.07 - 2022.05
Electrician
Delmark Electric
1995.05 - 1998.06
Bachelor of Science - Business Administration and Management
Colorado State University, Pueblo CO