Paul Berzoza
Thornton
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my forklift/stock picker certification and problem-solving skills at Furniture Row to significantly improve inventory management and streamline warehouse operations. My proactive approach and dedication to excellence resulted in increased loyalty and repeat business, showcasing my ability to lead and innovate in challenging environments.
Warehouse operations professional with strong leadership skills and hands-on experience in logistics and inventory management. Adept at coordinating teams, optimizing workflows, and ensuring efficient and safe handling of materials. Known for reliability, adaptability, and fostering collaborative work environment to achieve operational goals. Skilled in using warehouse management systems and implementing best practices to drive productivity and accuracy.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Warehouse professional, prepared to drive operational excellence. Proven ability to manage inventory, streamline processes, and ensure timely deliveries. Focused on team collaboration and adaptability to meet changing demands. Known for problem-solving and leadership skills.
Overview
18
18
years of professional experience
Work History
Service Technician
Furniture Row
07.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Warehouse Lead
Furniturerow Compaines
10.2006 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Increased overall productivity with proactive management of associate schedules, assignments, and performance evaluations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to meet daily targets and deadlines consistently.
- Reduced order processing time with accurate picking and packing of customer orders.
- Assisted in training new employees on proper stock picking procedures and warehouse protocols.
- Maintained a safe working environment, adhering to safety guidelines and company policies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Received new stock and input values into computer system.
- Supervised warehouse operations by managing employees during shifts.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Picked and packed order items.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Led project to identify and phase out slow-moving stock, freeing up valuable warehouse space.
- Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Delivery Partner
Furniture Row
02.2007 - 05.2009
- Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
- Maintained vehicle safety and cleanliness, ensuring a positive image for the company.
- Developed strong relationships with clients through consistent communication and excellent service.
- Navigated challenging traffic conditions efficiently, ensuring timely arrivals at each destination.
- Contributed to an increase in on-time deliveries by consistently adhering to schedules and prioritizing tasks effectively.
- Participated in regular safety meetings to stay current on best practices for accident prevention while driving or handling cargo.
- Delivered packages to customer doorsteps and business offices.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Minimized company liability and risks to loads by obeying traffic laws.
Education
High School Diploma -
Denver West High School
Denver, CO05-2003
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Problem and issue resolution
- Flexible and adaptable
- Time management
- Shipping and receiving
- Equipment operation
- Warehouse operations
- Inventory management
- Employee training
- Forklift operator certification
- Storage and organization
- Order picking
- Battery charging
- Heavy lifting
Timeline
Service Technician
Furniture Row
07.2020 - Current
Delivery Partner
Furniture Row
02.2007 - 05.2009
Warehouse Lead
Furniturerow Compaines
10.2006 - Current
High School Diploma -
Denver West High School
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