Paul Anderson
Wheat Ridge,CO
Summary
Gifted in the ability to connect with the hurting through compassion and empathy. Connection to people through life experience, something very valuable in this industry. Satisfaction in helping people overcome their adversaries and become the people God intended them to be. Skills in customer service, decision making, and attention to detail, enhancing the program and the team experience. Exceptional problem-solving and leadership qualities. A robust background in coordinating client intakes and managing administrative tasks with the proven ability to streamline the intake process. Demonstrated proficiency in communication and organizational skills to support team efficiency and client satisfaction. Performing assessments, monitoring behavior and helping develop treatment plans through collaboration with other team members to meet patient needs. Skills in task prioritization and task management. I shine in the recovery environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Denver Dream Center
07.2023 - Current
- Greet visitors upon arrival, offer assistance, and answer questions based on their individual needs.
- Respond to telephone, email and in-person inquiries regarding organization programs, events, and general questions.
- Work in tandem with in-organization programs to fulfill the needs of various clients,
- Discern if certain individuals are a good fit for specific in-organization programs and proceed with intake process based on that decision.
- Do extensive research of outside organizations to have a comprehensive, up to date, resource packet to offer community members solutions based on their specific needs.
- Be knowledgeable of outside local organizations, what programs they offer, and form relationships with them to partner and solve various social issues together.
- Patiently problem-solve various situations that arise with certain clientele.
- Have compassion and empathy for any person or situation that may walk through the door at any time.
- Keep records up to date through data entry into Salesforce.
Paraeducator, Special Education
Conifer High School
01.2020 - 07.2023
- Worked one on one with assigned special education student.
- Helped with feeding, bathroom, and daily living skills to support physical and emotional well being of student.
- Delivered personalized educational, behavioral, and emotional support to student to enable positive learning outcomes.
- Promoted self-advocacy skills by teaching student how to express his needs effectively within the classroom setting.
- Promoted student independence to improve quality of life for student.
- Helped student use adapted equipment and technology, boosting student engagement and motivation.
- Assisted teacher in adapting lesson plans and materials, ensuring accessibility for student.
- Coordinated with related service providers to ensure comprehensive support for special education student, including occupational therapists and speech-language pathologists.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Communicated with teacher and other district personnel to assist in evaluating progress and implementing the Individualized Education Program (IEP) objectives for student.
- Maintained accurate records of student performance and progress towards IEP goals.
- Kept open and frequent communication with parents to provide regular updates on child's academic progress and individualized needs.
Kitchen Supervisor
Spero
08.2018 - 01.2020
- Cooked daily meals for men in the residential treatment program.
- Reduced food waste through effective inventory management and menu planning.
- Controlled food costs and managed inventory.
- Made grocery lists and shopped weekly.
Assistant Restaurant Manager
Leeann Chin
10.2016 - 08.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Kitchen Manager
Florence High School
08.2014 - 06.2016
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Fostered a positive culture of teamwork and collaboration within the kitchen staff, promoting open communication channels.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Made monthly menu plans to offer a variety of high quality, nutritional meals for students that followed state nutritional guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Consistently met or exceeded local health department standards after inspections.
- Monitored student free or reduced price meal accounts and paid accounts to ensure they were up-to-date.
Hospitality Manager
Mackinaws Bar & Grill
06.2012 - 06.2014
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular health inspections.
- Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Intake Coordinator
180 Ministries
04.2007 - 01.2012
- Corresponded with individuals and families for potential intake into the program.
- Discerned if individuals were ready for treatment through open ended questions and their desire to get sober.
- Had compassion and empathy for the individuals and families due to the various circumstances surrounding the wreckage of addiction.
- Directed individuals to the next steps of the application process, online application, intake assessment forms, interviews, financial obligations, to initiate service.
- Made financial arrangements with individuals and families to compensate for pending treatment.
- If approved, made intake arrangements, date, time, personal belongings, and etc.
- Upon arrival, UA'd new clients, filled out all consent forms and required paperwork, go over expectations, daily routine, rulebook, and give tour of facility.
- Established rapport with clients through empathetic listening skills and providing relevant information regarding their treatment plan.
- Made "Contracts" unique to each individual based on their different levels of comprehension and place of spirituality.
- Oversaw daily operations of entire facility while Director was not on property.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
- Handled negative situations that would arise and delegate appropriate disciplinary action to clients in the program.
- Developed relationships with clients, providing a comforting and trusting environment during their stay at the facility.
- Worked closely with Director and Therapists to provide the most fitting and comprehensive treatment plan, unique to each client.
- Mentored individual clients to help them identify life events and traumas that contributed to their addictive behavior.
- Led faith-based group therapy sessions.
- Spoke at community events and churches to promote program and raise funds.
Hospitality Industry
Winter Park/Grand Lake
01.1991 - 04.2007
Education
High School Diploma -
Fridley High School
Fridley, MNNo Degree -
Saint Cloud State University
Saint Cloud, MNSkills
- Customer service
- Decision making
- Connection through effective communication
- Problem-solving skills
- Listening skills
- Multitasking and organization
- Attention to detail
- Leadership qualities
- Team building
- Staff training and development
Certification
Certified Recovery Coach
Center for Addiction Recovery Training (CART)
75 Charter Oak Ave.
Building 1, Suite 305
Hartford, CT 06106
Timeline
Front Desk Manager
Denver Dream Center
07.2023 - Current
Paraeducator, Special Education
Conifer High School
01.2020 - 07.2023
Kitchen Supervisor
Spero
08.2018 - 01.2020
Assistant Restaurant Manager
Leeann Chin
10.2016 - 08.2018
Kitchen Manager
Florence High School
08.2014 - 06.2016
Hospitality Manager
Mackinaws Bar & Grill
06.2012 - 06.2014
Intake Coordinator
180 Ministries
04.2007 - 01.2012
Hospitality Industry
Winter Park/Grand Lake
01.1991 - 04.2007
High School Diploma -
Fridley High School
No Degree -
Saint Cloud State University
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