Patrick R. Smith
Broomfield,CO
Summary
Objective: Motivated professional with experience as a sales coordinator, seeking to advance my career as a Sales Manager. Committed and ready to utilize my competitive mindset, and ability to build strong client relationships to lead a high-performing sales team.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Omni Interlocken Resort
06.2022 - Current
- Take detailed inquiry leads and submit them to the appropriate manager
- Assist managers as needed
- Manage and maintain Lead inbox and voicemail system
- Process commission payments.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Compiled client profiles and entered information into operating system.
- Improved productivity by increasing customer communication and responding to feedback.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Guest Service Agent
Omni Interlocken Resort
06.2021 - 06.2022
- Assist guest with check-in and check-out process
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintain complete knowledge of hotel features, services, hours of operations, room types, numbers, layouts, appointment locations, and special packages/ hotel promotions
- Collected room deposits, fees, and payments.
Game Operations Assistant
Spurs Sports & Entertainment
09.2019 - 06.2020
- Assisted with pre, post, and in game entertainment for the Spurs Sports and Entertainment franchises (San Antonio Spurs, San Antonio Rampage, San Antonio Football Club)
- Responsible for locating contestants for in game promotional contests
- Responsible for maintaining game operations props and equipment
- Assisted with on Ice safety and skate distribution/reclamation during Rampage Pre/Post game fan skate
- Assisted with the setup of team introduction and lighting effects for pregame
Guest Services Representative
Spurs Sports & Entertainment
08.2018 - 09.2019
- Assisted with opening, closing, and maintenance of guest services locations
- Logged event night paperwork and incidents on nightly basis
- Assisted with various service initiatives
- Responsible for general administrative assistance and other event coordination duties as assigned by direct reports
Emergency Room Technician
North Suburban Medical Center
08.2010 - 12.2016
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Inserted peripheral IVs and administered non-medication IV fluids.
Security Officer
HSS
07.2009 - 08.2010
- Ensured the security of the site and safety of the public, staff, and others on site
- Patrolled interior and exterior of facility, to ensure personal, building, and equipment security
- Reported irregularities, such as security breaches, facility and safety hazards, and emergency situations
- Contacted emergency responders, such as police, fire, and/or ambulance personnel
Education
University of Northern Colorado
Greeley, COSkills
- Recordkeeping
- Proposal Coordination
- Public Relations and Sales
- Inquiry Requests
- Distribution Management
- Onsite Touring
- Contract Preparation
- Salesforce Software
- Prospecting Skills
- Scheduling and Time-Tracking
- Goals and Performance
Timeline
Sales Coordinator
Omni Interlocken Resort
06.2022 - Current
Guest Service Agent
Omni Interlocken Resort
06.2021 - 06.2022
Game Operations Assistant
Spurs Sports & Entertainment
09.2019 - 06.2020
Guest Services Representative
Spurs Sports & Entertainment
08.2018 - 09.2019
Emergency Room Technician
North Suburban Medical Center
08.2010 - 12.2016
Security Officer
HSS
07.2009 - 08.2010
University of Northern Colorado
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