Patrick Harris
Colorado Springs
Summary
I’m currently looking for a full-time position here in Colorado Springs. Very dependable working and will always get the job done. I have a reliable ride to work. I’m a very energetic worker also teamwork makes the dream work.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Firstsource Solutions
Colorado Springs
01.2025 - 06.2025
- Customer service representative was my job here. My role was to serve all customers that carried our credit card with any questions or issues.
- Also reaching out to customers that had not used the card to see if we could encourage them to do so.
- Always professional while on the phone no matter what the case is.
- Showing customers sympathy for issues that they were facing with account or charges.
- Making sure to go over and beyond to satisfy our customers while on the phone.
- Skills needed for the job:
- 1. 60 WPM typing
- 2. Multitasking
- 3. Microsoft Office knowledge
- 4. Basic computer knowledge
- 5. Troubleshooting skills
- 6. Handled upset customers
- 7. First call resolves issues
Warehouse Associate
Amazon Warehouse
Colorado Springs
04.2024 - 10.2024
- Working as a picker/packer my job duty would be to accurately read items from my screen grab the right size box for those items.
- Neatly and efficiently pack everything together with filler to make sure nothing moved through shipping.
- Everything that was done in Amazon is timed and graded speed and the amount of items you can send out determined everything.
- As Amazon is a high sought out website hundreds of thousands of items are bought every day.
- Also safety was very important PPE was a must along with steel toe boots.
- Must-have skills are:
- 1. Accuracy
- 2. Speed
- 3. Ability to lift 30-50 pounds all day
- 4. Managing time between breaks
- 5. Stocking work station.
- 6. Practicing safety precautions
Quality Inspector
Shawmut Design and Construction
Clinton
07.2023 - 01.2024
- This job consisted of running heavy machinery with interior for vehicles.
- A lot of focus was needed to make sure no splits, burns, tears wrinkles would get through.
- All fabric and vinyl had to be 100% before leaving the warehouse.
- Every material that was run was sampled sent to the lab and put through numerous tests.
- Rolls of material could weigh hundreds of pounds and would need to be set up once material ran out.
Nuclear Radiation Detection
Nucor Corporation
Oak Ridge
07.2022 - 03.2023
- My job was to monitor over 35 sites across the USA on my work computer.
- The sites where steel mills where trucks would carry tons of scrap metal through our detectors.
- Scan would be sent to me instantly to review if any sources of radiation were detected.
- I would then call and advise the site if the load could be melted down or rejected to have hazmat come pull the source.
- I did have a work phone and was on call at any time.
- This was a temp job but I enjoyed it very much it was a big experience for me.
Internet Customer Service Representative
Spectrum
Oak Ridge
06.2021 - 07.2022
- I would take inbound calls for payments for internet also changing a customer's plan or opening a new account.
- Troubleshooting internet issues first time installs.
- Every call was documented in our ticketing system.
- Also setting up people with the new spectrum mobile service.
- This was a very high call volume customer support job.
Laser Machine Operator
Eagle Bend
Oak Ridge
09.2018 - 08.2020
- As a laser machine operator my job was to load uncut car parts verifying from 10-25 pounds into a fixture.
- Unload the uncut parts check all holes and clean with filer or grinder.
- Stack parts in containers to full amount needed.
- Label containers with my initials double count parts.
- Call forklift driver to take parts and bring empty containers.
- This was a process run nonstop all day.
- Working 6-7 days a week 60 plus hours weekly.
- Had to have experience on how to operate computers when laser has faults resetting parts.
- Very hands-on job and lots of mandatory time.
Computer Technician
SAIC
Oak Ridge
10.2014 - 03.2019
- Currently employed for Toyota Motor Sales Tech Support.
- On a daily basis I take calls for strictly laptop and desktop applications supported by Toyota.
- I work in Outlook, Internet explorer all Microsoft based applications.
- I do various support with troubleshooting applications installing applications uninstalling.
- I have tech support with android and apple phones helping setup IMAC email with our Air watch application.
- Always always logged in to 8 to 10 applications at a time throughout the day.
- Also I have to create tickets from emails sent in by Toyota employees to be assisted with whatever that might be.
- This job does involve working as a team to get things done in a timely manner.
- Our calls may not exceed 12 minutes no matter the call volume.
- We also use remote applications to take control of other users' computers for assistance.
- Referral - Jaymee Phillips - 8653631505
Cook/Prep
Big Ed's Pizza
Oak Ridge
07.2012 - 12.2012
- My responsibilities at Big Ed's Pizza were cooking pizzas for customers at a fast pace.
- Being able to work fast under pressure.
- Communication was very important at this job orders needed to be read fast and made correctly.
- Making sure the customer was happy was something that we worked very hard on.
Phone Technical Support
HTC
Oak Ridge
03.2012 - 12.2012
- My responsibilities employed with HTC were to take phone calls from customers and help resolve their cell phone issues.
- Resolving their issue involved using multiple applications on my computer to figure out exactly what the issue could be.
- Also in having this job I had great personal skills toward our customers.
- That was the key to helping most of the customers that would call in.
- I would also take in all of their information and store it into our database for future calls to us.
Cashier
Hardees Restaurant
Oak Ridge
- My responsibilities at Hardees were to work the cashier and serve customers out the window.
- Working the drive thru was not only handing customers their food and drink.
- I also had to do this at a fast pace I was timed for every customer I served.
- Currently employed at Hardee's.
Education
high school diploma - Computer science
Roane State Community College
Oak Ridge, TNhigh school Diploma -
Clinton High School
Clinton, TNSome college - high school Diploma in Computer Science
Skills
- Sales
- Front desk
- Appointment scheduling
- Organizational skills
- IT Support
- Customer service representative
- Mobile phone support
- Warehouse
- Laser machine
- Computer troubleshooting
- Internet support
- Customer service skills
- Microsoft Office
- Time management
- Quality assurance
- Technical troubleshooting
- Inventory management
- Team collaboration
- Attention to detail
- Dispute resolution
- Inbound and outbound calling
- Data collection
- Warehousing functions
- Microsoft outlook
- Credit card payment processing
- Email management
- Positive and professional
- Assertiveness
- Critical thinking
- CRM software
- Multi-line phone talent
- High-energy attitude
- Technical support
Certification
- Driver's License, Non-CDL Class C
- Driver's License, Class E
References
Jaymee Phillips, 8653631505
Timeline
Customer Service Representative
Firstsource Solutions
01.2025 - 06.2025
Warehouse Associate
Amazon Warehouse
04.2024 - 10.2024
Quality Inspector
Shawmut Design and Construction
07.2023 - 01.2024
Nuclear Radiation Detection
Nucor Corporation
07.2022 - 03.2023
Internet Customer Service Representative
Spectrum
06.2021 - 07.2022
Laser Machine Operator
Eagle Bend
09.2018 - 08.2020
Computer Technician
SAIC
10.2014 - 03.2019
Cook/Prep
Big Ed's Pizza
07.2012 - 12.2012
Phone Technical Support
HTC
03.2012 - 12.2012
Cashier
Hardees Restaurant
high school diploma - Computer science
Roane State Community College
high school Diploma -
Clinton High School