- 35 year tattoo artist
- Graphic Design
- Outdoor Recreation
- Auto Repair/Restoration
- Drawing and Painting
Patrick Gutierrez
Denver
Summary
Proactive Front Desk Agent focused on delivering exceptional guest experiences and driving operational efficiency. Enhanced service delivery and customer satisfaction through effective training and teamwork. Committed to continuous learning and professional growth while contributing to overall team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Hampton Inn Suites
Denver, CO
01.2022 - Current
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Trained new front desk staff on procedures, improving team performance and service quality.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Processed room deposits and payments at front desk.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
Security Officer
PSC Private Security Contractors
Denver, CO
02.2020 - 12.2021
- Monitored premises to ensure safety and security for personnel and property.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols to identify and address potential hazards, enhancing safety for personnel and property.
- Responded promptly to incidents, providing first aid and emergency assistance.
- Acted quickly during emergencies to minimize risks, ensuring swift resolution and safety for all involved.
- Maintained accurate logs of daily activities and unusual occurrences for reporting purposes.
- Greeted guests at entrance, providing assistance and information to create a welcoming environment with a focus on safety.
Car Mechanic
Elevated Mechanics
Denver, CO
05.2019 - 02.2020
- Performed routine maintenance services, ensuring optimal vehicle performance and safety.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Collaborated with customers to provide detailed explanations of repairs and recommendations.
Armed Security Guard
HSS Security
Denver, CO
02.2018 - 05.2019
- Monitored premises to maintain safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Assisted in emergency response procedures during incidents and evacuations.
- Collaborated with local law enforcement on security-related matters.
- Maintained a safe environment for employees and visitors through diligent access control procedures.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Minimized theft incidents through implementation of enhanced security measures. of theft and vandalism by implementing strict security protocols.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Verified personnel identification by checking ID badges at facility entrance. and issued temporary credentials to visitors.
- Detected suspicious activity by observing surroundings and monitoring access points during shifts.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Led incident report investigations to document findings and recommend corrective actions.
Front Desk Agent
Hilton Garden Inn Hotel
Denver, CO
01.2016 - 02.2018
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Managed front desk operations in a high-traffic environment to ensure smooth service delivery. and guests' needs at busy facility.
- Resolved guest inquiries and complaints, enhancing overall satisfaction levels.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated room assignments and maintained accurate reservation records to support seamless guest experiences.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Oversaw daily front desk activities, mentoring team members to improve service quality and guest interactions.
- Trained new front desk staff on operational procedures and customer service standards.
- Conducted regular audits of cash handling practices to ensure compliance with financial policies.
Education
High School Diploma -
Arrupe Jesuit High
Denver, CO04-2017
Skills
- Reservation management
- Check-in process
- Cash handling
- Customer service
- Guest relations
- Computer skills
- Multitasking
- Problem-solving skills
- Conflict management
- Initiative-taking
- Adaptability
- Teamwork orientation
- Phone and email etiquette
Certification
- CPR certified
- Q-MAP certified
- Bloodborne pathogens certified
Interests
Timeline
Hotel Front Desk Agent
Hampton Inn Suites
01.2022 - Current
Security Officer
PSC Private Security Contractors
02.2020 - 12.2021
Car Mechanic
Elevated Mechanics
05.2019 - 02.2020
Armed Security Guard
HSS Security
02.2018 - 05.2019
Front Desk Agent
Hilton Garden Inn Hotel
01.2016 - 02.2018
High School Diploma -
Arrupe Jesuit High