Patrick Gammon
Aurora
Summary
Dynamic Driver Development Manager at Knight Transportation with a proven track record in enhancing customer satisfaction and optimizing route planning. Skilled in safety management and problem-solving, I successfully implemented training and coaching that improved driver performance and compliance, resulting in a significant increase in on-time deliveries. Committed to fostering positive relationships and operational excellence.
Overview
7
7
years of professional experience
Work History
Driver Development Manager
Knight Transportation
08.2024 - Current
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured All State and Federal
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
- Conducted regular performance reviews and set clear objectives for team members, leading to more motivated and focused development team.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Driver Manager
Knight Transportation
02.2024 - 08.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Coordinated with drivers to organize timely pickup and delivery.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
Dedicated Driver Manager
Knight Transportation
06.2021 - 02.2024
- Promoted sustainability initiatives within the organization by participating in eco-friendly driving programs and reducing overall emissions.
- Managed time effectively to meet tight deadlines while maintaining a high level of service quality.
- Improved delivery efficiency by optimizing routes and adhering to strict schedules.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Increased on-time delivery rate through diligent route planning and schedule management.
- Minimized potential issues with regulatory compliance by staying up-to-date on industry regulations and best practices for dedicated drivers.
- Enhanced company reputation through courteous interactions with customers, vendors, and other drivers on the road.
Mental Health Technician
Parkwood Behavioral Health System
07.2018 - 06.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Education
MBA - Operations And Supply Chain Management
Colorado Technical University
Colorado Springs, CO02-2025
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2018
Skills
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Safety protocols
- Safety management
- Route planning
- Transportation
- Accident prevention
- Fuel efficiency
- DOT compliance
- Attention to detail
Accomplishments
Awarded Central DDM of the month due to low safety score and minimum Cargo loss per revenue.
Timeline
Driver Development Manager
Knight Transportation
08.2024 - Current
Driver Manager
Knight Transportation
02.2024 - 08.2024
Dedicated Driver Manager
Knight Transportation
06.2021 - 02.2024
Mental Health Technician
Parkwood Behavioral Health System
07.2018 - 06.2021
MBA - Operations And Supply Chain Management
Colorado Technical University
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
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