Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Gammon

Aurora

Summary

Dynamic Driver Development Manager at Knight Transportation with a proven track record in enhancing customer satisfaction and optimizing route planning. Skilled in safety management and problem-solving, I successfully implemented training and coaching that improved driver performance and compliance, resulting in a significant increase in on-time deliveries. Committed to fostering positive relationships and operational excellence.

Overview

7
7
years of professional experience

Work History

Driver Development Manager

Knight Transportation
08.2024 - Current
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured All State and Federal
  • Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
  • Conducted regular performance reviews and set clear objectives for team members, leading to more motivated and focused development team.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Trained staff during demonstrations, meetings, conferences, and workshops.

Driver Manager

Knight Transportation
02.2024 - 08.2024
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Enhanced driver performance by implementing effective training programs and coaching sessions.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.

Dedicated Driver Manager

Knight Transportation
06.2021 - 02.2024
  • Promoted sustainability initiatives within the organization by participating in eco-friendly driving programs and reducing overall emissions.
  • Managed time effectively to meet tight deadlines while maintaining a high level of service quality.
  • Improved delivery efficiency by optimizing routes and adhering to strict schedules.
  • Provided excellent customer service by addressing concerns promptly and professionally.
  • Increased on-time delivery rate through diligent route planning and schedule management.
  • Minimized potential issues with regulatory compliance by staying up-to-date on industry regulations and best practices for dedicated drivers.
  • Enhanced company reputation through courteous interactions with customers, vendors, and other drivers on the road.

Mental Health Technician

Parkwood Behavioral Health System
07.2018 - 06.2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.


Education

MBA - Operations And Supply Chain Management

Colorado Technical University
Colorado Springs, CO
02-2025

Bachelor of Arts - Psychology

Southern Illinois University, Carbondale
Carbondale, IL
05-2018

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Safety protocols
  • Safety management
  • Route planning
  • Transportation
  • Accident prevention
  • Fuel efficiency
  • DOT compliance
  • Attention to detail

Accomplishments

Awarded Central DDM of the month due to low safety score and minimum Cargo loss per revenue.

Timeline

Driver Development Manager

Knight Transportation
08.2024 - Current

Driver Manager

Knight Transportation
02.2024 - 08.2024

Dedicated Driver Manager

Knight Transportation
06.2021 - 02.2024

Mental Health Technician

Parkwood Behavioral Health System
07.2018 - 06.2021

MBA - Operations And Supply Chain Management

Colorado Technical University

Bachelor of Arts - Psychology

Southern Illinois University, Carbondale
Patrick Gammon