Results-oriented leader with years of experience driving team performance, workflow efficiency, and community engagement in fast-paced, high-volume environments. Directly supervised a training team of 7 trainers to implement leadership development programs for a department of over 170 employees. Successfully coached, mentored, and motivated the team to achieve departmental goals and elevate performance. Proven ability to lead cross-functional initiatives, implement data-driven process improvements, and deliver measurable results. Skilled in performance analysis, issue resolution, and continuous improvement.