Patricia Wilcoxon
Pueblo,CO
Summary
Proven track record in enhancing customer experiences at Advent Health through meticulous data entry and personable client interactions. Excelled in team collaboration and training, achieving high efficiency in scheduling and administrative tasks. Demonstrated exceptional attention to detail and telephone skills, significantly improving operational workflows. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
25
25
years of professional experience
Work History
RM-Consumer Experience Spec II
Advent Health
08.2023 - Current
- Scheduling/Pre registration
- Transcribing/indexing orders
- Training new associates in starter and advanced skills
- Escalation email
- Team chats to assist team members
- Assist Imaging and radiology departments
- Special projects
Scheduler/ Pre-Registration
Centura Health/Common Spirit
04.2021 - 07.2023
- In bound/Outbound calls
- Scheduling imaging and radiology exams
- Data Entry
- Transcribing orders
- Assisted in training
Customer Service Representative
Missionside Inc. Pueblo CO
01.2020 - 10.2020
- Inbound/Outbound calls
- Input respondents information to complete the US Census
- Answered questions
- Data entry with accuracy
Customer Service Representative
Sykes Work From Home
09.2019 - 10.2019
- Answered phones
- Answered Questions
- Guided customers through the tax program
Front Desk Surgery Center
Madison Street Surgery Center/ESP
07.2012 - 05.2019
- Front desk surgery admitting, greeting patients and visitors
- Obtain patient consents, complete paper work, collect payments, maintain cash log
- Responsible for data entry, maintaining accurate patient records and current insurance information
- Answer phones, distribute mail, order office supplies, manage copier and faxes
- Manage schedules, op reports, chart preparation, scanning in documents
- Assist in making corrections in EMR
- Devoted special emphasis to punctuality, work to maintain outstanding attendance record, consistently arrive to work, and ready to start immediately.
- Currant BLS certification
Medical Records Clerk
Spivack Vision Center /Madison Street Company/ESP
07.2006 - 08.2012
- Created new physical and computer-based files
- Received and processed medical records requests
- Processed patient admission and discharge documentation
- Received and routed medical records
- Adhered to all facility, company and legal guidelines
- Prepared mailings of information and documentation
- Input data into computer programs and filing systems
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Identified new methods to make medical records management workflow more efficient
- Kept accurate log of all requests for medical information and records
Insurance Coordinator/Front Desk Receptionist
Hines Sight Laser Center
10.1999 - 07.2006
- Checked in\out 80-100 patients daily
- Answered eight phone lines, scheduled patients
- Responsible for prepping charts, filing, data entry, sorting and delivering mail, training front office staff
- Obtained insurance referrals, submitted VSP insurance, balanced daily bookkeeping reports
Education
Associate of Arts - Associates in Bible
Western Bible College
Morrison, CODirectors License For Childcare
Christian Learning Institute
Englewood, COSkills
- Customer/Client relations
- Data entry
- Customer-service oriented
- Personable and outgoing
- Scheduling
- Telephone skills
- Attention to detail
- Team work
- High efficiency
Timeline
RM-Consumer Experience Spec II
Advent Health
08.2023 - Current
Scheduler/ Pre-Registration
Centura Health/Common Spirit
04.2021 - 07.2023
Customer Service Representative
Missionside Inc. Pueblo CO
01.2020 - 10.2020
Customer Service Representative
Sykes Work From Home
09.2019 - 10.2019
Front Desk Surgery Center
Madison Street Surgery Center/ESP
07.2012 - 05.2019
Medical Records Clerk
Spivack Vision Center /Madison Street Company/ESP
07.2006 - 08.2012
Insurance Coordinator/Front Desk Receptionist
Hines Sight Laser Center
10.1999 - 07.2006
Associate of Arts - Associates in Bible
Western Bible College
Directors License For Childcare
Christian Learning Institute
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