Patricia Torres

• Lead and supervise operational teams of up to 15 staff members, ensuring compliance with assigned responsibilities, deadlines, and operational standards.
• Coordinate and control daily logistics operations to ensure continuity, efficiency, and service quality.
• Implement and execute operational procedures, ensuring consistent application across the team and alignment with company standards.
• Review, validate, and control CASS payments, ensuring strict compliance with IATA-established deadlines.
• Monitor invoicing, reconciliations, and operational financial controls with airlines.
• Act as Process Leader for BASC Certification, developing, implementing, and maintaining operational and security procedures.
• Support internal and external BASC audits, ensuring full compliance with security and regulatory requirements.
• Train and guide operational staff on procedures, compliance, and security requirements.
• Proactively identify and resolve operational issues, minimizing disruptions and ensuring smooth execution of daily operations.Senior Operations and Logistics Professional with over 15 years of experience managing end-to-end operational processes within the logistics and international trade environment.

For the past 5 years, I have successfully led teams of up to 15 staff members, ensuring performance compliance, process optimization, and continuous improvement to support efficient and reliable operations.

Strong expertise in CASS management in accordance with IATA regulations, operational financial control, and process leadership for BASC certification, including the development and implementation of security procedures. Recognized for a results-driven mindset, strong leadership skills, and the ability to design and maintain efficient, compliant, and scalable operational processes..

• Delivered high-quality customer support, promptly addressing inquiries and operational issues to ensure service continuity and customer satisfaction.

• Managed and maintained vendor and supplier relationships, ensuring smooth coordination of logistics operations and compliance with service requirements.

• Coordinated domestic and international transportation logistics, ensuring timely, accurate, and compliant shipment execution.

• Monitored supplier performance, identifying operational gaps and implementing corrective actions to improve service levels and operational efficiency.

• Gained four years of experience as an Operations Assistant at a global logistics company, supporting daily operational activities and order processing.
• Managed inventory control and order processing, ensuring accuracy, availability, and timely fulfillment.
• Served as a key point of contact for client inquiries, providing operational support and timely resolution of issues.
• Coordinated shipping and receiving logistics, ensuring proper handling, documentation accuracy, and compliance with operational requirements.

• Assisted in the development and implementation of logistics strategies and operational procedures, supporting process efficiency and standardization.
• Collaborated with cross-functional teams to ensure timely and accurate delivery of goods and services.
• Tracked and monitored logistics operations, identifying areas for improvement and supporting corrective actions to enhance operational performance.