Patricia Taylor
Colorado Springs
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Service Officer Supervisor
Colorado Springs Police Department
03.2016 - Current
- Supervised both part-time and full-time employees
- Maintained schedules for all employees
- Completed bi-annual performance evaluations
- Monitored calls for service for suitability for Unit
- Conducted Internal Affairs investigations
- Authored General Orders and Standard Operating Procedures for Unit
- Completed proposals for Unit to include new safety standards for vehicles, training opportunities, and additional resources to improve safety and work performance
- Compiled monthly statistics for Unit
- Completed monthly report for assigned unit including statistics and work performance
- Completed individual and team awards for assigned unit
- Designed, implemented, and maintained yearly time book for Unit
- Organized and maintained overtime opportunities for Unit
- Administrator for online crime reporting portal for Department and training of Unit
- Organized training opportunities for Unit to include traffic accident training and yearly in-service training
- Scheduling Coordinator for Unit training academy
- Updated training academy curriculum to reflect policy changes and State law requirements
Community Service Officer Lead
Colorado Springs Police Department
05.2013 - 03.2016
- Completed case reports for property crime cases; in person and over phone
- Conducted research to identify suspects
- Worked with outside businesses and agencies for video surveillance requests
- Worked directly with officers and detectives on cases and assisted in case follow-up
- Testified in court cases
- Completed abandoned vehicle complaints
- Certified Vehicle Identification Number technician
- Covered the front desk at substations
- Supervised part time Community Service Officers
- Maintained work schedule for part time employees
- Approved time sheets
- Maintained vehicle records for unit
- Maintained all supplies and equipment needed for employees
- Completed monthly reports with statistics and work performance of assigned employees
- Worked directly with Commanders, Lieutenants and Crime Prevention Officers on crime prevention efforts
- Certified training officer
- Conducted field training for new employees
- Implemented updated field training program and training academy
- Certified instructor for Report Writing, Identify Theft/Fraud, and Preliminary Investigations courses in the CSO training academy
- Authored all curriculum material for above courses
- Assisted instructors with technical assistance
- Completed all administrative tasks for Community Service Officer Training Academy
- Completed all training schedules for training academy; from six weeks to twelve weeks
- Organized all training materials/curriculum
- Maintained all testing materials and completed exams
- Scheduled all instructors; internal and external
- Compiled class evaluations for instructors
- Scheduled first day activities to include welcome from Commanders, computer set up, training academy tour, and uniforms
- Worked directly with command staff with certifications
- Organized all aspects of the training academy graduation ceremony
Police Service Representative
Colorado Springs Police Department
06.2006 - 05.2013
- Typed dictation; electronic, cassette tapes, and in person – 3000 pages a year
- Answered multiple line phone system at substations
- Assisted citizens in lobby of substations
- Completed police reports for property crimes
- Runaway/Missing Person reports
- Testified in court
- Trained new Police Service Representatives
- Assisted in training police officers in administrative tasks
- Assisted in administrative tasks for emergency disaster command center
- Administrative tasks for heroin task force: researched connections between known offenders
- Administrative tasks around substation to include monthly birthday celebrations and inventory
- Assisted Commander and Lieutenants with assigned administrative tasks
- Completed criminal histories for arrestees and suspects
- Processed local warrants
- Maintained files for records and completed necessary archiving
- Completed and maintained prison cell logs
- Tester of new records management and report writing systems
- Child safety seat certified for inspection and installation
Education
Associate of Arts - Criminal Justice
Colorado Technical University
Colorado Springs, CO06-2007
Skills
- Report writing
- Community engagement
- Service calls
- Service management
Accomplishments
- Supervised team of 15 employees
- Lead numerous Unit projects
- Effectively used Microsoft Office products
- Worked directly with public to resolve community issues
Certification
First Aid/CPR
NCIC/CCIC operator
Certified Trainer
Commendations
During my 20 years with the Colorado Springs Police Department, I received numerous Commander's Commendations received Employee of the Month several times, and received Employee of the Year for my work performance and leadership skills. I also sang the National Anthem for graduations, retirements, and award ceremonies.
Timeline
Community Service Officer Supervisor
Colorado Springs Police Department
03.2016 - Current
Community Service Officer Lead
Colorado Springs Police Department
05.2013 - 03.2016
Police Service Representative
Colorado Springs Police Department
06.2006 - 05.2013
Associate of Arts - Criminal Justice
Colorado Technical University