Patricia Higgins-Prino
Cathedral City,CA
Summary
I am an enthusiastic, self-motivated, reliable, responsible, energetic, hard-working person. As a mature worker with years of experience focused on customer service, problem solving and sales. I perform excellently under pressure and adhere to deadlines.
I am adaptable to all challenging situations and work well independently or as a supportive team member with a positive attitude and commitment to continuous learning and growth.
References provided upon request.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist Head Cashier
Winn Dixie Supermarket
11.2022 - 09.2024
- Counted 15 money drawers at beginning and end of each shift.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
- Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled money orders, Western Union and Florida Lottery with high accuracy.
Cashier/Internal Auditor
Illinois Department of Motor Vehicles
07.2018 - 09.2022
- Welcomed customers and helped determine their needs.
- Collected, analyzed and examined records to ensure proper compliance based on laws and regulations.
- Implemented all related DMV Governance, risk and compliance procedures.
- Received, audited and deposited fees collected.
- Performed quality audit of registration transactions processed.
Luxury Sales Consultant
Christofle Silver, Neiman Marcus, Scandia Down
01.2010 - 01.2018
- Achieved consistent sales growth by cultivating strong relationships with clients and understanding their preferences.
- Assisted in visual merchandising efforts, creating eye-catching displays that attracted foot traffic.
- Utilized social media platforms to engage with existing clients as well as attract new customers, showcasing latest luxury product offerings.
- Increased repeat business through excellent communication skills and attentive follow-ups on client inquiries.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
Skills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable,responsible, flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Active listening/Calm under pressure
ACCOMPLISHMENTS
- Established successful prop stylist business for commercial photography in Chicago.
- Creative consultant for Marlboro, Crate &Barrel, Kraft Foods and more.
- Owner/operator of a boutique retail store in Michigan.
- Vice President of the Michigan Harbor Country Chamber of Commerce.
- Top ten sales leader in luxury retail, Christofle, Neiman Marcus and Scandia Down.
Timeline
Customer Service Specialist Head Cashier
Winn Dixie Supermarket
11.2022 - 09.2024
Cashier/Internal Auditor
Illinois Department of Motor Vehicles
07.2018 - 09.2022
Luxury Sales Consultant
Christofle Silver, Neiman Marcus, Scandia Down
01.2010 - 01.2018
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