Patricia Hesselius
Englewood
Summary
At Costco Wholesale Corp, I excelled in roles from Cashier to Gasoline Supervisor, showcasing strong leadership and service excellence. My approach improved customer satisfaction and team productivity through effective problem-solving and empathetic customer assistance. My work ethic and integrity ensured high-quality service delivery, demonstrating both hard and soft skills critical to business success.
Overview
17
17
years of professional experience
Work History
Cashier
Costco Wholesale Corp
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Costco Wholesale Corp
07.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Costco Wholesale Corp
07.2024 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Gasoline Supervisor
Costco Wholesale Corp
06.2023 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Arlington Heights
Ft.Worth,Tx.Skills
- Service Excellence
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Costco Wholesale Corp
10.2024 - Current
Supervisor
Costco Wholesale Corp
07.2024 - 10.2024
Gasoline Supervisor
Costco Wholesale Corp
06.2023 - 04.2024
Manager
Costco Wholesale Corp
07.2008 - Current
High School Diploma -
Arlington Heights
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