PATRICIA GARCIA
Las Vegas
Summary
I am a team player and hard working, always wanting to learn. Proficient and computer-savvy. Admitting Clerk with good multitasking skills and a full understanding of confidentiality requirements. Familiar with hospital procedures such as labs and surgeries, as well as preparing and filing all required forms. Prepared to bring experience and pursue a challenging new role.
Overview
6
6
years of professional experience
Work History
Collections Agent
Sentry Recovery
Las Vegas
03.2024 - 07.2024
- Monitored customer accounts for changes in financial status or contact information.
- Maintained accurate records of collection activities in database system.
- Initiated legal action against delinquent customers when necessary.
- Conducted skip tracing activities to locate delinquent customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
PBX Hotel Operator
SOUTH POINT CASINO
Las Vegas
10.2023 - 01.2024
- Answering inbound annd outbound calls and transferring anll calls to there proper departments, annd making announcements over PA system and scheduling any Hotel Customer requests in system for housekeeping, along with maintenance procedures.
- Also announcing guest names and Executives Names.
- Also if any evacuations of fires or any alarms we need to notify security. And if any customer slip and falls notifying security. Maintaing the event board with events thru out year. And employee checking for there shifts.
- Investigated discrepancies between actual charges incurred by guests versus those on their bills.
Collections
AARGON COLLECTION AGENCY
Las Vegas
07.2023 - 10.2023
- Collecting on accounts past 30-days and on and settlements and payments if full and keeping up with Reminders for customers and emailing customers and texting
- Collected medical, gym memberships, and SouthWest Gas, Nevada Energy etc.
Admitting Representative/PBX Operator/Graveyard
GARFIELD HOSPITAL
Monterey Park
12.2021 - 07.2023
- Managed patient admissions and discharge from hospital to home care, extended care facility or self-care
- Provided exceptional customer service through effective telephone communication and follow-ups
- Documented conversations with customers to track requests, problems and solutions.
Election Trainer II Temp Seasonal
LOS ANGELES COUNTY ASSESSOR'S OFFICE
Norwalk
01.2019 - 09.2021
- Completed frequent assessments of training materials, structure and success rates to enhance the program
- For elections and doing powerpoint introductions to kiosks
- And working in other departments for elections.
Skills
- Assisting patients
- Verifying eligibility
- Customer Service
Timeline
Collections Agent
Sentry Recovery
03.2024 - 07.2024
PBX Hotel Operator
SOUTH POINT CASINO
10.2023 - 01.2024
Collections
AARGON COLLECTION AGENCY
07.2023 - 10.2023
Admitting Representative/PBX Operator/Graveyard
GARFIELD HOSPITAL
12.2021 - 07.2023
Election Trainer II Temp Seasonal
LOS ANGELES COUNTY ASSESSOR'S OFFICE
01.2019 - 09.2021