Patricia Flippen
Cañon City
Summary
Highly organized and dependable professional with over 12 years of management and administrative experience in a high-volume, customer-facing environment. Skilled in accurate recordkeeping, financial management, data entry, and customer service. Demonstrates strong attention to detail, confidentiality, and adherence to policy. Experienced in reviewing and processing reports, maintaining precise documentation, and handling sensitive information with discretion. Dedicated to professionalism, teamwork, and service excellence.
Overview
15
15
years of professional experience
Work History
Store Manager
AT&T
Cañon City, CO
02.2013 - 11.2025
- Managed all store operations including supervising staff, overseeing financial performance, and ensuring compliance with corporate and audit standards.
- Conducted daily cash handling and bank deposit processes, maintained accurate logbooks for Loomis armored truck pickups, and consistently balanced cash drawers.
- Processed, reviewed, and organized reports for accuracy and completeness, aligning with company policy and audit requirements.
- Entered and updated data using Microsoft Word, Excel, and internal databases with a high degree of accuracy.
- Provided extraordinary customer service by listening with compassion, identifying needs, and offering tailored solutions for individuals, families, and businesses.
- Performed receptionist duties including answering telephones, assisting walk-in customers, and directing inquiries appropriately.
- Maintained orderly electronic and physical filing systems to ensure document accessibility and data integrity.
- Trained and supervised employees, completed evaluations, and maintained personnel and performance records while preserving confidentiality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed promotional campaigns that increased foot traffic and boosted store revenue.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Representative
AT&T
Cañon City, CO
10.2010 - 02.2013
- Developed strong client relationships through tailored product presentations and effective communication strategies.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Implemented CRM tools to track customer interactions and sales progress.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Garden Park
Cañon City, COSkills
- Report review and data entry
- Cash handling, deposits, and logbooks
- Microsoft Word and Excel
- Recordkeeping and file management
- Front desk, phones, and reception
- Customer service and public contact
- Confidentiality and professional ethics
- Administrative and clerical support
- Problem solving in fast-paced setting
- Policies and procedures
- Systems and software expertise
Timeline
Store Manager
AT&T
02.2013 - 11.2025
Sales Representative
AT&T
10.2010 - 02.2013
High School Diploma -
Garden Park