Patrice Simms

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Help Medicare Eligible Retirees with enrollment issues, answer questions, and Facilitate their HRAs

• Providing effective and Empathetic assistance to clients by phone, identifying and resolving clients' issues and De-escalating concerned callers.

•Assisted Callers with Setting Appointments.

• Escalate calls to Tier 2, if needed.

• Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
• Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
• Adhered to dietary guidelines to create balanced meals.
• Enhanced resident well-being by providing compassionate care and support in daily activities.
• Take resident vital signs when appropriate
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• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.