Patrice Johnson
Irving
Summary
Forward-thinking Operations Supervisor bringing 18 years of expertise in logistics support operations, sales generation, leadership training, staff development, shift management, quality control, inventory control, customer service, and administrative support. Proven success surpassing financial and service objectives via a combination of world-class service delivery, renewed sales directions, and incentive-driven rewards for team achievement. Adept in providing exceptional client services in person and remotely. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in logistics and microsoft software. WMS, SAP, Manhattan, Lean/Six Sigma and Labor management system.
Overview
9
9
years of professional experience
Work History
OUTBOUND SUPERVISOR
EATON
DALLAS, TX
01.2023 - Current
- Suppport Operation Manager in the development of processes to achieve a zero-incident culture, maximize output, maintain PIT equipment, and reduce overall costs and through these improvements exceed the customer's expectations
- Making sure that the organization decisions making is based on a process-oriented culture – to ensure the linkage from strategy to actions
- Exhibit Eaton's Leadership Style while working cooperatively with other functional leaders to exceed the needs of the customer
- Responsible for performance with respect to safety & the environment, quality, on-time delivery, and cost for their respective area
- Improved financial strengths and weaknesses by day to day operation goals, tracking sheets and building rapport with customer
- Increased employee performance by 100% with motivational strategies, hands-on coaching, accountability, award recognition and fair discipline
- Analyze key organizational metrics and recommend actions & plans to drive for improvements
- Leads continuous improvement activities in targeted areas with standard work process
- Ensure that operation demands are met by the department and the team leader/clerk understand their roles in the upkeep of order fulfillment
- Create the basis for continuous improvement and employee empowerment by ensuring that standardize work processes are followed, countermeasures implemented, and the area is compliant with safety requirements
- Conduct Daily Team stand-up meeting with all department personnel in area of responsibility focusing on safety, quality, delivery, cost/productivity, and inventory
- Schedule overtime as necessary and required
- Contribute to a safe, engaged, and inclusive work culture by ensuring my team comply with all policies, including proper use of personal protective equipment and operation of equipment, and performing 5S duties daily
- Drive Zero Incident Safety Culture.
OPERATION SUPERVISOR
AMERICAN TIRE DISTRIBUTORS
ROANOKE, TX
10.2020 - 07.2021
- Taught team operations consistent with well-established and clear departmental requirements
- Led workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence by 10%
- Redesigned environment of teamwork, collaboration, and open communication by empowering employees with relevant training
- Supervised daily hurdles to ensure associates understand work tasks expectations and deliverables
- Solved performance concerns; implements disciplinary actions as needed
- Plans and leads all assigned warehousing activities with LMS to ensure quality delivery of all production goals
- Managed staffing schedules, administered payroll, and coordinated equipment maintenance
- Discovered financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Increased employee performance by 90% with motivational strategies, hands-on coaching, and fair discipline.
DC SUPERVISOR
TUCKER ROCKY DISTRIBUTING
FT WORTH, TX
2019.04 - 2020.10
- Managed daily workloads by organizing effective schedules and delegating tasks
- Tracked employee performance to determine areas of strength and skills to improve
- Improved team performance by providing direction and hands-on support
- Focused employees on important tasks and prioritized work actions to accomplish daily goals
- Developed productivity reports to show employees weekly and monthly workflow progress; resulting in a 90% increase in productivity
- Reduced warehouse costs by 25% by implemented proper processing audits
- Ensured regulatory compliance by maintaining thorough documentation of all DC activities and procedures
- Contribute to a safe, engaged, and inclusive work culture by ensuring my team comply with all policies, including proper use of personal protective equipment and operation of equipment, and performing 5S duties daily.
RETURNS SUPERVISOR
KUEHNE + NAGEL
LEWISVILLE, TX
05.2015 - 02.2019
- Inspired employees satisfied and working hard through consistent training, mentoring and support
- Trained employees to capitalize on all sales and service opportunities with proactive approaches and improved department by 20%
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Implemented customer satisfaction with fast, knowledgeable service
- Unloaded, inspected, and stored damaged and returned products
- Documented returned product details in inventory tracking system
- Maintained accurate records of all returns transactions, ensuring compliance with company policies and regulatory requirements
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Contribute to a safe, engaged, and inclusive work culture by ensuring my team comply with all policies, including proper use of personal protective equipment and operation of equipment, and performing 5S duties daily.
Education
BBA Business Administration -
American Public University System
06.2025
Skills
- Warehouse operations knowledge
- Transportation Management
- Supply Chain Understanding
- Lean principles understanding
- Time Management
- Supervision and leadership
- Continuous Improvement Mindset
- Waste Minimization
Timeline
OUTBOUND SUPERVISOR
EATON
01.2023 - Current
OPERATION SUPERVISOR
AMERICAN TIRE DISTRIBUTORS
10.2020 - 07.2021
DC SUPERVISOR
TUCKER ROCKY DISTRIBUTING
2019.04 - 2020.10
RETURNS SUPERVISOR
KUEHNE + NAGEL
05.2015 - 02.2019
BBA Business Administration -
American Public University System
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