Results-driven Director of Operations with proven expertise in streamlining processes, reducing costs, and enhancing customer satisfaction. Adept at leading teams and implementing strategic initiatives to achieve operational efficiencies.
Overview
29
29
years of professional experience
Work History
Director of Operations
SOMIP McDonald's
07.2017 - 11.2025
Streamlined operational processes to enhance efficiency and reduce service times.
Led cross-functional teams to implement new training programs for staff development.
Analyzed performance metrics to inform strategic decision-making and improve customer satisfaction.
Developed and executed cost-reduction strategies while maintaining product quality standards.
Operation's Business Consultant
McDonald's Corporations
01.1997 - 07.2017
Led strategic initiatives to enhance operational efficiencies across multiple restaurant locations.
Developed comprehensive training programs to improve staff performance and customer service standards.
Analyzed market trends to identify opportunities for business growth and competitive advantage.
Collaborated with cross-functional teams to implement process improvements that reduced costs and increased revenue.
Oversaw project management for new product launches, ensuring alignment with corporate goals and timelines.
Facilitated workshops to cultivate leadership skills among management, fostering a culture of continuous improvement.
Evaluated and optimized supply chain processes, resulting in enhanced inventory management and order fulfillment efficiency.