Parisa Parsa
Aurora
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Ability to also cancel loans that do not meet company guidelines.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Processor
U.S. Bank
12.2018 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contact institutions and customers to clarify details.
- Maintain up-to-date knowledge of product and service changes.
Personal Banker
U.S. Bank
05.2014 - 12.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Achieved consistent recognition as top sales performer.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Presented new and additional products and services to existing customers.
Personal Banker
Wells Fargo
06.2012 - 05.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Teller
Wells Fargo
09.2009 - 06.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
Education
Associate of Science - Biology
Community College of Denver
Denver, COSkills
- Loan Information Recording
- Problem Solving
- Collateral Value Checks
- Financial Data Collection
- Microsoft Office
- Customer Service
- Time Management
- Mortgage Loan Processing
- Loan Terms
- Decision Making
Accomplishments
- Collaborated with team of 15 in the development of new ways to processing mortgage files.
- Achieved goals through effectively helping with teammates.
- Used microsoft excel to develop inventory tracking spreadsheets.
- Achieved goals by completing tasks with accuracy and efficiency.
Languages
English
Full Professional
Persian
Full Professional
Timeline
Mortgage Loan Processor
U.S. Bank
12.2018 - Current
Personal Banker
U.S. Bank
05.2014 - 12.2018
Personal Banker
Wells Fargo
06.2012 - 05.2014
Teller
Wells Fargo
09.2009 - 06.2012
Associate of Science - Biology
Community College of Denver
Similar Profiles
Nicholas WardNicholas Ward
Finance Manager at U.S. BankFinance Manager at U.S. Bank
Wing WooWing Woo
Vice President - Data Analyst at U.S. BankVice President - Data Analyst at U.S. Bank
Kimber WilsonKimber Wilson
Correspondence Specialist at U.S. BankCorrespondence Specialist at U.S. Bank