Summary
Work History
Education
Skills
Timeline
Generic

Papi Knowles

Fountain

Summary

Dynamic and compassionate professional with experience at South Austin Hospital, adept in customer service and problem-solving. Excelled in enhancing patient care and satisfaction, demonstrating keen attention to detail and strong team collaboration. Achieved significant improvements in patient support and operational efficiency without compromising quality.

Work History

Front Desk Receptionist

Club Houston
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Nurse Assistant

South Austin Hospital
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
  • Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.

Housekeeper

Motel 6 Hotel
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Education

Johnston High School
Austin, TX
05.2003

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Initiative-taking
  • Guest relations

Timeline

Front Desk Receptionist

Club Houston

Nurse Assistant

South Austin Hospital

Housekeeper

Motel 6 Hotel

Johnston High School

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Papi Knowles